Forum Discussion
Slide layer does not open after timeline reaches cue point
Hello everyone, I have a question. For a storyline project I'm working on an interactive video. I want a slide layer to open with a question when the timeline reaches a certain time. I have added a ...
Hi tweline,
Thanks for reaching out and sharing the screenshot! I understand that the slide layer does not open when the timeline reaches the cue point you've set.
Curious about this behavior, I created the attached Storyline course with cue points and layers to replicate the issue. I found that the layer does not open when viewed via timeline preview, but it does show when previewed using the Player's preview button. I prepared a screen recording of my tests for you.
If your project does not execute the Show Layer trigger, even with the Player's preview button, we'd be happy to investigate further. Would you be willing to share your Storyline file with us so we can examine how the other course elements are set up? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.
Hi tweline,
Thanks for reaching out and sharing the screenshot! I understand that the slide layer does not open when the timeline reaches the cue point you've set.
Curious about this behavior, I created the attached Storyline course with cue points and layers to replicate the issue. I found that the layer does not open when viewed via timeline preview, but it does show when previewed using the Player's preview button. I prepared a screen recording of my tests for you.
If your project does not execute the Show Layer trigger, even with the Player's preview button, we'd be happy to investigate further. Would you be willing to share your Storyline file with us so we can examine how the other course elements are set up? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.
