Forum Discussion
Slides not working on Samsung mobile
Hi,
The attached two slides (created in Storyline) will not function properly on a Samsung Galaxy A32/30 running the Android v13 Operating System, viewed in the default Samsung browser.
The drag...
Hi,
I apologize for the inconvenience. It seems that the drag and drop functionality is not working on the first slide when viewed on a Samsung Galaxy A32/30 Navy with Android v13 in the default Samsung browser. Additionally, on the second slide, the green button cannot be pressed due to interference from the blue icons related to video view mode.
My client also mentioned that this issue might occur on a Galaxy A40 with Android v11 OS when using either a Samsung or Chrome browser.
I would greatly appreciate any assistance you can provide. Thank you in advance.
Hi James,
Sorry to hear that you ran into a similar issue. I went ahead and opened a support case on your behalf so we can get you in touch with our support team. They'll be able to test the behavior more accurately using correct devices to get a better idea of what's happening. Please expect an email from our support team momentarily!
