Forum Discussion
Slow, Unresponsive, lag
Anyone else experience Rise360 being slow and unresponsive in the last 24 hours? Editing is painful since everything is slow and lagging?
Multiple browsers, Multiple networks, Multiple devices used. Cache cleared and system restarted multiple times.
I've submitted a ticket but wanted to see if there are others having issues.
Hi Everyone!
I’m happy to share that we just released a new update for Rise 360!
This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!
If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.
If you have questions about this update, or the issue you reported, please connect with our team through a support case.
Thank you!
39 Replies
Rise has been almost impossible to work with today, slow, unresponsive.
Hi Everyone!
I understand you are facing setbacks and lag when accessing Rise 360!
Thank you for highlighting the issue, and sharing your feedback in this discussion. I've notified our Rise 360 development team, who is currently looking into possible causes of this behavior. Our goal is never to leave our authors stuck in their development.
Thank you for your patience. I'm sorry if this has been slowing you down!
Is there any update from the development team? Rise was pretty much unusable today.
Hi DuaneReimer,
I'm sorry to hear about this setback with authoring in Rise. I appreciate you checking in. We do not have any updates to share at this time. We'll keep folks in the loop within this thread on any updates from our development team. Thank you for your patience.
My team has also been experiencing extreme lag working in Rise for 2+ months now. We've been working with various members of the support team in trouble tickets over these past few months but haven't seen any resolution.
During this time, many of our developers have resorted to using other text editors, like Google Docs, to write the content, because there's so much delay with typing each character in Rise. This has greatly impacted our workflow, and it's not sustainable during our busiest season of the year.
We've run into many different issues, including:
- Courses reloading or crashing with an error message while editing a block.
- Extended load times on courses or when adding a template block.
- Inability to duplicate courses (they get stuck in the copying phase).
Our team has had accounts with Rise since 2018, and have never run into issues this detrimental to our workflow until only this year. I suspect some of the recently added AI features may be contributing to the numerous issues that are happening. My team has opted out of the AI features and is still experiencing them, though, so it may have to do with changes to Rise's infrastructure to accommodate those features.
Hi MichelleRakar!
So sorry to hear you've also been affected by slowdowns in Rise 360!
Our Rise engineers are currently working on a fix to address this behavior. I've included your voice in our incident tracker, so we can notify you as soon as we have updates to share!
I have been experiencing a lag for about 2 weeks. At the end of last week and today, RISE is almost unusable. The slowness is unacceptable; no excuse or platitude of "I'm sorry" will complete my project on time. Believe it ot not, clients don't really care if Articulate is sorry! Furious!
Does it help to remove the AI Assistant?
Hey Juli,
Although Rise is acting a "little bit" better today than last week there is definitely still a lag for me. I don't have the AI assistant and the issues continue to persist.Thanks for the answer to the AI Assistant question. [sigh]
It is still not possible for me to work in rise... it takes forever to open a lesson, and changing content as well.
Hello DB15,
I appreciate you sharing an update with us! I have shared your insight with our colleague Ian within your support case. We'll continue the conversation over in your case.
Have a great start to your week!
Rise is almost impossible to work with today, slow, and unresponsive. It's the slowest I have ever experienced Rise with no changes at my end.
Constantly getting the above.
Hi Everyone!
I’m happy to share that we just released a new update for Rise 360!
This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!
If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.
If you have questions about this update, or the issue you reported, please connect with our team through a support case.
Thank you!
Thank you!
