Sluggish/slow performance of Storyline (lags and freezes)

I am currently using storyline 1 and it is barely moving. 3-5 second lags on even the simplest of tasks.  It is really hindering my job performance.  The file isn't large at all.  I shut my computer down, restarted storyline, and imported into a new project and it is still slow.  I know it isn't my computer, I've had it checked.  What can I do?  I'm on a deadline.

Hi Al!

If you are having trouble across projects, I would be sure that you are utilizing the latest update, which is Update 10, and if so you may need to conduct a repair.

I just experienced something similar on one particular slide. The mouse lag wasnt happening on other slides or in other scenes. Using a process of elimination, I found that one particular image was causing the problem. For no discernable reason, btw. But once I deleted that image, the mouse lag went away. 

(I haven't read the entire thread, so my apologies if I'm repeating something from above)

Hello Fritz and welcome to E-Learning Heroes :)

Sorry to hear that you ran into a similar issue, but glad that you were able to identify the culprit and I appreciate you popping in to share with the community.

Curious if you re-build that slide and utilize the same image if you can replicate the behavior?

Hi everyone,

I have been having similar performance issues with lag between mouse clicks and keystrokes for the past few months. Chalked it up to dual monitors, lots of objects on the timeline, all our IT security software in the background etc. However, after scouring the forums and doing some testing, I found what seems to be the issue for me.

My specs include - Windows 10, 32G RAM, i7 2.5GHz quad, Articulate 360 working locally. Windows and 360 all have the latest updates.

For me it was images from Content Library. I imported one image to use as part of a background, and after hiding that image on the timeline, everything was back to normal. I checked all slides and layers, and performance dramatically improved when I hid all Content Library images. I still had some CL Icons and everything was fine, so it looks to just be the CL Photos.

I have not tested with High Res images imported from other sources besides CL.

It's nice to have a solution that seems to work for now. However, if I have to insert images, hide them until I'm ready to publish, and then go back and unhide them, that is definitely a burden on workflow.

Hope that might help other people out there that may be experiencing the same issues with SL360. 

Hi Luke - I appreciate you popping in to share what works for you with the community. I encourage you to reach out to our team here so that we can dig a bit deeper if you're finding consistent behavior that you are able to reproduce so that we can take a look.

Hi Leslie,

I just submitted a case. Thanks.

Thanks Luke!

Hi everyone, just wanted to share that I was experiencing the same issues as described, and the fix that Luke provided worked for me also. When I hid images on the timeline imported from the content library, performance improved tremendously. Performance (so far) doesn't seem to be affected by photos imported from other sources.

As he noted, it still impacts workflow to have to remember and make items visible again, but for now I'm just relieved to have it working smoothly.

HUGE THANK YOU to Luke!

The problem is that Storyline is a 32bit application. Whatever RAM you have on your PC, SL won't be able to use more than 2Gb. You can double it with a patch, like this: http://www.ntcore.com/4gb_patch.php