Forum Discussion

TinaTreffiletti's avatar
TinaTreffiletti
Community Member
1 day ago

Something went wrong

Hi, I'm updating a course that's a few years old and am getting the message below when I try and edit or add a block.  

I first noticed it a week ago and, after several attempts to refresh, I had to abandon it and get to a meeting.  However, I thought I saw a quick message flash up about the block or something being no longer supported.  In my rush I didn't pay close attention to it or take a screenshot so I can't be sure.

I've come back to it today and the same issue is happening (no extra message though!).  I have cleared my cache and come back in, to no avail.  Other courses are fine.

advice
e-learning development
rise 360

1 Reply

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    1 day ago

    Hi TinaTreffiletti​, 

    Sorry to hear that you're running into errors when updating an older Rise course.

    Thanks for sharing the screenshot and troubleshooting steps you've already tried. I've opened a support case on your behalf so our team can have a closer look at this issue. Also, I've sent you an email with steps on how to share your affected course privately.

    We can continue the conversation in your case!