Forum Discussion
State "visited" is not working
Hi all... I'm having a similar issue with a very simple slide, the principle of which I've used many times before. It's a simple screenshot graphic of a system, with red highlight boxes (simple shapes) placed over several checkboxes on the screen. Each highlight box takes the user to a different slide(s), and has a Visited state. Each has these triggers:
The slide is set to Resume Saved State. Yet no matter what I do, the Visited state refuses to display. The 'jump to slide' trigger is working correctly, but the box remains red (the visited state is grey).
Weirder still is the fact that it works correctly when I pull the slide out and save it separately. Works like a charm when the slide is removed from the deck; does not work at all when the slide is in the deck. I'm stumped. I rearranged the triggers to ensure that the 'change state' trigger appeared before the 'jump' trigger. I've tried changing the highlight boxes to a button set; that didn't work.
I've done this many times in the past with filled buttons or shapes, and have never had this issue. I'm on a TODAY deadline, so I really need to get this one figured out. Can anyone help? (Please ignore the audio level disparity in the attached file - I'll fix that last, once I get it working. lol)
Robbi
Hi Robbi!
Sorry for the trouble! When you're running into a deadline like this, make sure to submit a support case so we can have our Support Engineers step in. I've submitted a case on your behalf and escalated it so we can start troubleshooting. You'll hear from their team via email!