Storyline 360 - Animate In By Paragraph Missing Words and Lines

We are having this same issue in many of our projects.  Splitting up every paragraph into their own text boxes in every scene of every course we have in progress is going to be a nightmare. Not to mention having to move every text box below if we add or remove any text.

So is there a solution in the works for this? Having to tweak one slide only to have the issue appear in an another slide destroys workflow and eats up time. 

Articulate can not be relied on in a professional environment. Especially if bugs like this occur and have been asked about for many months. I find a lot, if not most of our studio time is battling Articulate bugs rather than getting out projects to clients.

This animated text issue needs an urgent solution, not temperamental workarounds.

Hi Alistair,

Thanks for reaching out and sharing a video of what you're experiencing! I was unable to replicate the issue on a sample file, but let's double-check a few items:

• Are you saving locally? If you have a file saved to a network drive or have it synced to a cloud-based storage program, it can cause issues with erratic behavior.
• Are you on the latest update? You can go to the Help tab and click About Storyline to check.

If all is good on those items, I'd like to have our support team review one of your .story files and help troubleshoot. Feel free to share it with us here.

Hello Alistair,

Thank you for the additional information.

The sync process temporarily locks the file. While you're working on your Storyline file, it's being locked by OneDrive every time there is a modification, which is what causes the erratic issues Ren mentioned above.

The two options to get around this are:

1. Move the file to a truly local drive (no sync at all).
2. Pause syncing for the cloud drive so there is no attempt to save the changes to the cloud as you are working with the file.

If you'd prefer to work with one of our support engineers, you can reach them directly here.

Hi everyone. I thought I'd update you on this issue. I have begun copying the files from OneDrive directly to my desktop, however the problem is still happening. 

It's happening to the Scorm package as well as when I publish it to Review 360.

Hi, Alistair.

Thank you for the update, and I'm sorry to hear using local files didn't fix the issue!

I went ahead and opened a support case on your behalf. You should hear from our team soon via e-mail. 

Is there any progress on this issue?  Searching through the forums it is not an isolated issue, but each response from support is the same and ends up in a ticket.

Are there any suggestions beyond the copy and paste set of suggestions that clearly don't fix the issue?

Here's another article with the same issue from two years ago.

https://community.articulate.com/discussions/articulate-storyline/problem-with-animation-by-paragraph

Thanks for the additional information, Alistair. I've shared this information with your support engineer so that you can continue working together.

I had the same problem and thought I fixed it but when I updated to the new April 20 version, animate by paragraph is acting up again.

Certain words disappear within one textbox. Certain lines disappear if animating multiple paragraphs. The support engineer did not have the issue with my source files but I continually do.

Very frustrating!