Forum Discussion
Storyline 360 - Animate In By Paragraph Missing Words and Lines
I'm encountering a super frustrating bug in Storyline 360.
Whenever I use the Animate In By Paragraph option, there is a chance that it will either;
- Completely skips lines in the paragraph,
- Completely skip an entire paragraph, or,
- Delay the paragraph from appearing, throwing off all timings for the rest of the slide.
I've found a "fix" where I just move the paragraph back and forth in the timeline, and it seems to fix it, but then it also appears that they just decide to break on their own. So I fix the issue, it previews correctly, I move on to other slides to fix the issue, and it just breaks again, but sometimes it doesn't break, but one that previously worked fine, now no longer works. Then, when I publish the module to Review 360 or to a SCORM, I find that they are broken again.
I've attached a video to further demonstrate the issue.
I've tried updating SL, rewriting the paragraphs, and even just starting again, but I have had this happen in 3 separate storyline files on multiple machines now.
Any assistance would be great, as this bug is making the review process of making modules extremely tedious and makes SL nearly unusable.
- Hi everyone!I'm happy to share that we just released Storyline 360 (Build 3.70.29211.0)! In this update, we've released the fix for the bug where text boxes that animate by paragraph might not load consistently.Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any issues, please reach out to us by submitting a support case!
- Hi everyone!I'm happy to share that we just released Storyline 360 (Build 3.70.29211.0)! In this update, we've released the fix for the bug where text boxes that animate by paragraph might not load consistently.Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any issues, please reach out to us by submitting a support case!
Thank you so much for the quick review and fix! Great updates this release!
We are having this same issue in many of our projects. Splitting up every paragraph into their own text boxes in every scene of every course we have in progress is going to be a nightmare. Not to mention having to move every text box below if we add or remove any text.
So is there a solution in the works for this? Having to tweak one slide only to have the issue appear in an another slide destroys workflow and eats up time.
Articulate can not be relied on in a professional environment. Especially if bugs like this occur and have been asked about for many months. I find a lot, if not most of our studio time is battling Articulate bugs rather than getting out projects to clients.
This animated text issue needs an urgent solution, not temperamental workarounds.
Hi Alistair,
Thanks for reaching out and sharing a video of what you're experiencing! I was unable to replicate the issue on a sample file, but let's double-check a few items:
- Are you saving locally? If you have a file saved to a network drive or have it synced to a cloud-based storage program, it can cause issues with erratic behavior.
- Are you on the latest update? You can go to the Help tab and click About Storyline to check.
If all is good on those items, I'd like to have our support team review one of your .story files and help troubleshoot. Feel free to share it with us here.
Hi Ren,
I am on the latest version of Storyline and I am working from a OneDrive folder which auto-syncs to our cloud, but its on my PC as a local file.
Hello Alistair,
Thank you for the additional information.
The sync process temporarily locks the file. While you're working on your Storyline file, it's being locked by OneDrive every time there is a modification, which is what causes the erratic issues Ren mentioned above.
The two options to get around this are:
- Move the file to a truly local drive (no sync at all).
- Pause syncing for the cloud drive so there is no attempt to save the changes to the cloud as you are working with the file.
If you'd prefer to work with one of our support engineers, you can reach them directly here.
Hi everyone. I thought I'd update you on this issue. I have begun copying the files from OneDrive directly to my desktop, however the problem is still happening.
It's happening to the Scorm package as well as when I publish it to Review 360.
Hi, Alistair.
Thank you for the update, and I'm sorry to hear using local files didn't fix the issue!
I went ahead and opened a support case on your behalf. You should hear from our team soon via e-mail.
Is there any progress on this issue? Searching through the forums it is not an isolated issue, but each response from support is the same and ends up in a ticket.
Are there any suggestions beyond the copy and paste set of suggestions that clearly don't fix the issue?
Here's another article with the same issue from two years ago.
Hi Malcolm!
Thanks for reaching out, and I'm sorry you're hitting a similar issue. I searched through Alistair's case notes, and I don't have an update to share, as we didn't receive confirmation that their issue was resolved.
Connecting with a support engineer is the best route since there isn't a standard resolution, and it may be specific to the project. I'd encourage you to share your file with our team to work with you directly to find what is causing this for you. We'll reach out soon after reviewing your file!
Unfortunately, support's suggestion was to remove all custom fonts from my PC and the story files, which was not possible as the fonts are needed for clients branding. It's still happening.
Thanks for the additional information, Alistair. I've shared this information with your support engineer so that you can continue working together.
I had the same problem and thought I fixed it but when I updated to the new April 20 version, animate by paragraph is acting up again.
Certain words disappear within one textbox. Certain lines disappear if animating multiple paragraphs. The support engineer did not have the issue with my source files but I continually do.
Very frustrating!
