Storyline 360 - Characters being cut off

This was happening to me -- arms of cartoon characters cut off on import. I went to the Articulate tray, updated the program, closed it, reopened it and inserted a cartoon character. Problem was gone and arms were there. 

I'm having this same issues. None of the provided solutions have worked for me. 

Hi Donielle!

Sorry that the above workaround wasn't a fix for your course! I'd like our Support Engineers to investigate from here. Would you mind sending over a screenshot of what you're seeing? You can upload it using this link.

Thanks, Donielle. I can see that Renato is already working with you directly :)

I also had the same issue when working on a laptop and external monitor. Given how a lot of us are in a WFH situation and the prevalence of using laptops, this shouldn't be an issue at all when working with Storyline. Any update on a fix for the future?

I've set both the laptop DPI & the monitor's DPI to 100% (why can't we work with 150%?) and made sure to update my version of Storyline and restarted my laptop but the cut-off character still is there. I've also just worked on the laptop and that did not help either. Any solution here?

Greetings!

I wanted to pass along that I had also been hit with the "characters cut off" issue. It actually hit in the middle of a project. It is effecting newly inserted character, or already inserted characters having their pose change. 

I tried adjusting the DPI, re-installing, even reverting to a previous install. Inserting a new character worked once, and then the next insertion (or change pose) would have the sides cut off. (Additionally the last letter of a text box was being cut off)

I had this issue before, and it turned out I had a pending update. Installing the update did the trick. This time how ever, I am up to date already! Bleah.

After reading Amy's experience (I basically have a 4 monitor set up, the laptop plus 3 different sized monitors hooked up to the docking station) I tried undocking my laptop and using storyline on the laptop's screen. POOF, issue went away! 

As an experiment I hooked up my laptop back to the docking station, and left the laptop open. So long as storyline was on the laptop screen, the characters inserted/changed poses fine. When I slide the over to a different monitor, things got wonky (one of them even cut off the bottom half of the character, eek!)

It seems to me the resizing of the Storyline window is the key. It seems the character image is being resized properly, but the display area is not. I can fiddle with minimizing/maximizing the storyline program window to get the issue to appear/disappear also it seems.

Not sure what it is about the extra monitors (I notice Storyline spends a much longer time resizing to a different monitor than other programs) but thought this might help others/the Articulate Team.

Hello Joe and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing your investigation and findings. It is appreciated.

I'm curious if your monitors are set to the same DPI, do you see the issue?

Howdy there Leslie!

I doubled checked before posting and yes, all monitors are set to 100%. They all use the same resolution (1920X1080 if it matters. One is set to portrait so its 1080 X 1920).

If it matters, the laptop is using the integrated Intel 540 graphics, and the others are using NVIDA Quadro M1000M. All are set to 60h 8-bit.

I actually ran in to this again this morning. I could change character pose and perspective, but when I changed the expression I lose the elbows/arms. I restarted the system and this time I could change expressions fine, but poses lost elbows/arms.

I restarted again (with the laptop closed, so no laptop monitor). Using windows setting to turn off all but two monitors (one portrait, one landscape) and the issue disappeared.

This is with Articulate up to date, and storyline up to date.

And the odd part to me is the randomness. While I can duplicate the issue, it is random in only effecting pose, or only effecting expression, or affecting all of them.  

Thank you for the additional information, Joe. It sounds like you've done quite a bit of troubleshooting, so I've opened up a support case on your behalf so that you can work directly with one of our support engineers. You should be hearing from someone soon.

I have unplugged my external monitor, checked my DPI settings, restarted storyline after adjusting everything and I am still having the same issues as others listed above.  Have there been any other solutions?