Forum Discussion
Storyline 360 - Feedback Master Error After Updating
Since recently updating Articulate Storyline I have gone back into a file I made a few months ago. I have found that since the update:
- For quiz questions using the default feedback master slides, whilst the layout selected shows on the preview, when looking at the slide in create/review/publish it is incorrectly formatted
- Text has been moved so it no longer aligns with the page
Has anyone come across this issue before?
3 Replies
Seen this exact shape of problem after Storyline updates before — usually it's the master, not your slides.
Quick triage, in order:
1. View tab → Feedback Master. Check whether the layout your questions are using still exists there and isn't mangled. If the master itself looks wrong, the update broke the master, not your slides.
2. On one affected question slide, right-click in the left-hand pane → Apply Layout → re-pick the feedback layout. If it snaps back into place, repeat per slide (annoying, but fast).
3. If that doesn't fix it, import the quiz into a fresh Storyline file: File → Import → Storyline, pick your file. That rebuilds the project internals and clears up most post-update weirdness I've run into.
4. If none of that works, it's a genuine bug — send the .story file to Articulate Support with a note that it started right after the update.
One question that'd help diagnose: did it hit every quiz question in the file, or only some of them?
Every quiz question has been hit - looking at 72 slides as it's been translated into 8 languages via branching!
I've used the feedback master to create a blank feedback master slide that I then edited in design and duplicated each time I wanted to create a new question (probably not the best instructional design practice, but I struggle get a layout I like using the feedback master). Although the feedback master slide is still blank in the feedback master view, something strange has happened to the formatting on the slide in design after the update.
Any suggestions?
Thanks for the detail, Amy — 72 slides across 8 languages, that reframes it. The good news: if every question is hit the same way, it's almost certainly the master, not 72 individual corruptions, so one fix should propagate.
Fastest path: View tab → Feedback Master, confirm your blank layout is still there. Then multi-select the affected question slides in the left-hand pane (click, Shift-click), right-click → Apply Layout → pick your blank feedback layout. Bulk re-apply, no slide-by-slide edits.
One honest caveat before you do all 72: re-applying a layout can reset per-slide overrides — and the design edits you made on each slide are exactly what's at risk. Duplicate the file first so you have a rollback copy, then test on 2–3 slides (including a translated one) before running through everything.
And for next time: put your design tweaks on the feedback master layout itself rather than editing the blank layout in design view each time, then duplicate fresh questions from it. The design lives in one place, survives updates, and your 8 language branches stay consistent. Hope that gets you back on track.
