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MarkMastro-52c7's avatar
MarkMastro-52c7
Community Member
7 years ago

Storyline 360 audio not playing when published

Today (4/16/18) I republished some courses (minor edits, no changes in settings) that are no longer playing the audio when viewed from a browser or from the Storyline output. The old versions played...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
6 years ago

Thanks, Geneviève! I see that my colleague Cleo was able to give it a test and shared a link for you to try his version of the course. It seems he didn't run into the same trouble with the edits he made there - so if you do, please let him know by responding to your case! 

  • GenevièveJacque's avatar
    GenevièveJacque
    Community Member
    6 years ago

    Hi!

    I did ran into the same problem, even with the edit suggested. Only solution that worked was again :
    1- publish in review 360,
    2- do not close the file,
    3- publish again for web... Sound works again!

    This problem occurred with other projects as well, that did not have the "media trigger" which was thought to be the culprit. It's not linked with the file, but a generalized situation.

    That being said my solution do get around that problem. It's just a bit annoying and non-efficient. :)

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