Forum Discussion
Storyline 360 closes suddenly
Hello everybody,
we are Pretty new and almost happy users of Storyline 360 since a couple of weeks.
And since two days we have the latest update.
We experienced a very sad issue - once in a wh...
Oh no, Sarah!
So glad that you've reached out and I'd be happy to help you track down the culprit to this behavior that you are experiencing.
Are you working locally with your software and project files?
- If not, this may be why you are experiencing the behavior you are seeing.
- If so, I'd advise a repair of your software.
There may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.
Hey Leslie,
thanks for your quick reply. We actually work on a network. And we will try working locally - but whats courious is that I have been working with Storyline 2 for over than two years daily and it never happend. Now since we have Storyline 360 it happend a few times....
