Hi all,
I have published a Storyline 360 course to my review site and when I try to add it to a course in Rise it gets stuck at the Processing course stage. It has been there for hours.
I have tried the following:
Can anyone provide any guidance/assistance?
Thanks
I'm having the same issue here, its taking forever to process. I'm thinking maybe its bcuz the file is too huge, but a visual progress line will help. At least we can know if the file is uploading or not.
Kia ora Echo, This is an issue in rise thats been happening for a long time, when you see that processing notification simply refresh the browser and that will resolve the issue. I have to frequently refresh my browser as this happens multiple times a day! This problem is not device related as i have used three different computers and multiple browsers and have been seeing this issue for the last 4 years :-(
.. and I have tried everything; chrome, edge, incognito, restart, empty cache. Please advise! The browser remains stuck on this message: Adding your Storyline 360 course to this block. Your course will appear here when processing is complete.
Same. I have sent a message to the support team and nothing. I wanna cry!
Hi, was this problem resolved? I have the exact same issue.
... and sharing the results here would be helpful to others ...
I've already tried that too... =(
One question: I´m trying to use Storyline Block because our youtube videos can't have the button "share" on the up right corner clickable. We block it with html code, using the Web Object in Storyline, and importing to Rise.
Do you have any better idea for this demand?
Thanks!
Hi Rodrigo!
I think using Storyline to hide the share link in your YouTube video is a great idea. So sorry to hear that you're still stuck at processing. Please try these tips:
Please make sure that your browser is updated. Once updated, restart your browser and try accessing it again.
Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's how to do it.
If you've tried everything suggested already, please open a case with us here so that one of our technical support engineers can assist in troubleshooting the issue.
I've already tried that. Tried again. Not working, unfortunally...
If you haven't already done so, republish your Storyline again to Review 360, and try to insert that version.
It stucks on "Processing Course..." (print attached).
Click Cancel and repeat the process.
Hi, Karl!
Yes, and inserted in Rise as an Interactive block.
What happens in Rise when you select your Storyline file from Review 360?
Hi! I'm having the same problem!
And my storyline block is a simple html (attached).
Can anyone help me?
Thanks.
Did you publish your Storyline file to Review 360?
Hi Matt! I see you've been in touch with my teammate, Rowie. He shared some troubleshooting steps with you that should help. Please let me know if you have any questions about what he sent!
Hello,
I am having this same issue. Can you help?
Hi Isaiah,
I'm sorry to hear you're having trouble adding your Storyline block into Rise. Please try the following troubleshooting steps and let us know how it goes:
1. Make sure that you're using a supported browser listed in this article.
2. Use private browsing mode (Incognito in Chrome) on your browser.
I hope this helps!
