Hello Elena!
I'm so sorry for the trouble! I've noticed this occurs when working on a network or shared drive.
We recommend always saving and publishing Storyline projects on your local hard drive (typically your C: drive). Working on a network drive or an external USB drive can cause erratic behavior due to latency. For example, it could cause file corruption or prevent you from saving changes.
Are you saving your projects locally or to a network drive?
I am saving it locally. Not sure if it’s the C: drive. I saved in on my desktop.
When I hover over the storyline tab on the button of my screen it shows opened pages that I can’t open or close. If I try to uninstall or update it tells me to close them but I have yet to be able to do so. I even reinstalled Parallels and it continued the same way. No change. 🤔
Hi Elena!
I see that you've reached out to our Support Engineers for help and are working with my teammate, Darrell! You're in great hands. We'll continue the conversation in your support case.
Ok. Great! Thank you!
