Forum Discussion
Storyline 360 on a high DPI monitor
Hello lovely people!
I've run into an interesting problem with Storyline 360 (that I am currently trying out). On a Windows 10 laptop with Custom Scaling set to 150% Storyline 2 looks just fine, looks crisp and clean and lovely.
But with Storyline 360 on the same laptop, with the same settings, it is blurry. This is only fixed by dropping the Windows custom scaling down to 100% for Storyline 360 (and leaving it for the rest of the apps on the laptop).
Of course, this means that Storyline 360 is now very small on the screen. It is crisp and clean but very small and almost unusable.
I have looked around for some threads and found that you only recommend that Storyline runs at 96dpi (which is what custom scaling deals with) but what I don't understand is how can Storyline 2 look perfect but Storyline 360 (with the same code base) doesn't cope with custom scaling in the same way.
Please help
Hi, Craig. I'm sorry you've come across this oddity!
You're in the right place to stay up-to-date on the latest information about this issue. While we continue to explore this behavior, we're happy to look at your .story file and settings, and share our findings with you if you'd like!
Any update on fixing Storyline 360 interface for 4K Monitors. It's still blurry to the point a person starts to question their vision. It has been 4 year after all.
Hi, Tsvety. Thank you for checking in!
Our team is still investigating this behavior. I know what a pain this issue is, so I'll be sure to keep you posted on our progress. Here's a glimpse into our process for tackling bugs!
Is there any update on this? I have looked everywhere, and most posts regarding this problem are 3-4 years old. No matter what combination of settings I choose, the Storyline interface is still pixelated on a 4k screen. There doesn't seem to be a straight answer anywhere. Can we conclude that Storyline just hasn't been updated for HiDPI / Retina screens yet?
I'm with Alex. I'd like to know what other options have turned up in the last year.
Hi there, Amy!
Thanks for checking in!
I'm sorry I don't have an update about 4K display support at this time. I'll raise your note to my team, so the second there's more to share, this discussion will be the first to know.
For now, we recommend:
- Setting the resolution and scaling settings to 100%.
- Disabling scaling for high DPI monitors (a community member's approach).
And as always, our technical experts are happy to review various combinations with you! Feel free to start a conversation with them here.
Wow, four years have passed and, out of 117 apps on my PC, Storyline 360 is the only one that's blurry. It's also the only one that's $1000/year. Not good. People don't buy 4K monitors to look at an interface with VHS sharpness.
Wow, more than four years have passed, and Storyline 360 is still blurry past 100% scaling on Windows PCs. Out of 117 apps on my PC, Storyline 360 is the only blurry one. It's also the only one that costs me $1000/year. Not good for any app, but especially for a visual editing app.
Any update on this? I've got the same problem - brand new user of Storyline 360 on Windows 10 on a retina MacBook Pro via boot camp (native res 2880 x 1800). I have to choose between text and images that are crisp but too small (100%), blurry but OK for size (125%, 150%, or 175%), or crisp but too big (200%).
Could you please inform us, how the current state is?
My solution was to buy a new low-dpi monitor just for working with Storyline. Far from ideal, but at least they're not that expensive.
