Forum Discussion

DaveCox's avatar
DaveCox
Community Member
5 years ago

Storyline 360 won't restore when minimized

I've found that when I minimize Storyline 360, I often can't restore it again. I'm using a copy on my work computer, and I also have a license at home, and they both exhibit the same issue.

Thank for your help.

Dave

storyline 360
  • EricSantos's avatar
    EricSantos
    2 years ago

    Hi everyone,

    I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.

    One of the bugs we've fixed is: 

    • Storyline 360 could freeze when minimized.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

  • KenLiu-bdb61006's avatar
    KenLiu-bdb61006
    Community Member
    3 years ago

    basically, if you click the minimised tab in the task bar, and press enter key, that would do the trick.

    • Jürgen_Schoene_'s avatar
      Jürgen_Schoene_
      Community Member
      3 years ago

      if the bug will happens again - I will try the "enter key" trick, but in the past it did't work

  • RichardMulcahy's avatar
    RichardMulcahy
    Community Member
    4 years ago

    Yes, I have also experienced this problem intermittently. I have found if you mouse over the icon on the task bar, then the image, right click and select maximize... that has worked for me.

  • MathNotermans-9's avatar
    MathNotermans-9
    Community Member
    4 years ago

    Just for all that encounter this...

    Jonathan Graham's tip seems to work for me all the time:

    "Place the mouse cursor over the Storyline icon on the toolbar and wait for the thumbnail to appear above. Right click on the thumbnail and then click Maximize."

  • KarenWicks-029a's avatar
    KarenWicks-029a
    Community Member
    4 years ago

    Hi, I also have the same issue.

    Using v3.52.25247.0 with dual monitors so would be interested in the resolution.

    Thanks

    Karen

     

  • LasseO's avatar
    LasseO
    Community Member
    4 years ago

    Same problem here and happens a couple of times a day. Really annoying issue, but seems that closing other programs helps. However, there is enough memory so that cannot be the issue.

    • EricRichko-19f8's avatar
      EricRichko-19f8
      Community Member
      4 years ago

      I find lately if I leave it be for 20 minutes I can finally restore. Its scary though as unsure if I lost my work.

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  • KenLiu-bdb61006's avatar
    KenLiu-bdb61006
    Community Member
    4 years ago

    My solution: you click on the Storyline icon on Taskbar, and press Enter key, then it is restored for me. Hope it helps.

  • JonSchiedermaye's avatar
    JonSchiedermaye
    Community Member
    3 years ago

    Happened to me on HP Docking station dual monitors. SL 360. Windows 10.

    None of the above fixes worked for me.

    What did work: Shift + R-click on the taskbar tile -> Maximize

  • AngelaDouglas-7's avatar
    AngelaDouglas-7
    Community Member
    3 years ago

    Hover over the Storyline Icon in the taskbar. Then right click on the storyline file you want to open. Click RESTORE or MAXIMIZE. the file will open.

  • TroyWilson-56e7's avatar
    TroyWilson-56e7
    Community Member
    2 years ago

    I have had this same issue happen with me.  After some trial and error, I determined that for some reason, Storyline 360 was competing with MS Word 365 and Photoshop.  If I have a Word document open or a Photoshop file open and I minimize Storyline, I cannot maximize Storyline again.  I get that same dreaded ding.  I can minimize and maximize my Word document and Photoshop file, but not Storyline.  Alt-Tab did nothing.  Once I close out the Word document and/or Photoshop, I can minimize and maximize at will.  

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