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DaveCox's avatar
DaveCox
Community Member
5 years ago

Storyline 360 won't restore when minimized

I've found that when I minimize Storyline 360, I often can't restore it again. I'm using a copy on my work computer, and I also have a license at home, and they both exhibit the same issue. Thank ...
storyline 360
  • EricSantos's avatar
    EricSantos
    2 years ago

    Hi everyone,

    I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.

    One of the bugs we've fixed is: 

    • Storyline 360 could freeze when minimized.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

DaveCox-c8abfdc's avatar
DaveCox-c8abfdc
Community Member
5 years ago

Hi Leslie,

No, I don't get an error, and no the software is not crashing. But if I minimize, the try to re-open by clicking on the icon at the bottom of my screen, Sometimes I can get the software to re-open, but other times I just get the error sound from my PC. No errors, it just will not restore. 

I have found, that it will often restore if I use the Alt-Tab option to re-enable focus, but I've seen a few times when even that didn't work. When that happens, the only thing that I'm able to do is open the task manager, and kill the process.

Yes, I do use multiple monitors, on both machines that I use this software, and I'm using Stroyline 360. Since I don't see any offers of updates in Articulate 360, I assume it is the latest version.

Thank you,

Dave

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