Storyline 360 Zoom Issues After Text Entry
Hi there,
When using the latest updated version of Storyline through a Rise course, I am encountering an issue with user experience/capability from mobile devices.
Basically, the course follows a learn, see, do application. Learners learn how to do something (in this case, log into a mobile application), physically see the steps in action, and finally test it out on their own.
Storyline works fine until it gets to the text field entries - when on a mobile device, the screen automatically zooms into the text field; but never zooms back out. Even the pinch to zoom functionality isn't working. This is prohibiting learners from clicking the X to leave Storyline (to continue in Rise) or navigate to other slides in Storyline with normal zoom ratios.
I have triggers in the Storyline file that basically go like this:
- When the direction prompt comes up, pause the timeline
- Once a user enters in text and hits enter/return on the keyboard, the timeline resumes.
- Another prompt comes up - pauses
- User enters stuff - resumes
Is there a way to disable the zooming into text fields or another trigger that I am missing to reset zoom/window on a mobile device? I have tested on both iOS and Android devices.
Zero issues on PCs - however my target audience are remote using company assigned cellphones for the training. (Drivers for a logistics company).
Any help would be great! Attached are some screenshots of the behaviors.
Hi everyone!
Good news! We are no longer seeing this bug when it automatically zooms in and won't zoom out of a text entry field in a Storyline block on the iPhone in Rise 360. Please let us know if you're still noticing the issue, and we'd love to continue troubleshooting with you in a support case.