Hi. I attached a SL block on my Rise course and I wanted it autoplay on display. It is fine on desktop but when I preview on mobile, I notice that it doesn't autoplay. Any ideas on how to fix this? TIA.

I agree with all comments. Articulate has not made any upgrades to Rise for a couple of years. The Storyline blocks should look seamless on a mobile phone. I have several Storyline blocks that do not have any video, audio, or animations, but the user still has to click the play button on a black screen on a phone. Overall, Rise is very inflexible with limited block options. I was hoping that new blocks and more flexibility would be built in over time, but this has not been the case. Is there a plan for a Rise update anytime soon? This is long overdue.

Yes. I have asked about this before. I am fine with the user having to click to play. However, it would be nice to have a "thumbnail" of the first slide with the play button instead of the default play button with the gray/black screen. The player would look more seamless this way, similar to the way a video looks before you hit play.

At least the screen image of the first slide of that storyline block should visible to learner, when they want to visit. A black screen with a play button some times confuse the learner as media like video etc. Can this be fixed that can show same look both for mobile and laptop devices.

Our client doesn't see this as a feature. We need the course to flow as if it were all done in Rise. They like the look of the rise courses, and SL just doesn't seem to look right on mobile for the courses we are creating. Maybe I'm just not designing them properly over all in SL? We used SL360 blocks to create some rating scales selections, and we want them to be able to see them all when they scroll to reflect on their answers. It just doesn't flow well and looks terrible with black boxes. I'm sorry, I really like the Articulate tools and have been a big promoter, but using Rise is getting a bit frustrating. I think either Rise development needs to step up, or SL needs to be truly responsive...again, sorry; I convinced them to buy licenses, and I think they are beginning to regret this. I love working with SL, but in this case we started with Rise (as I mentioned, they like the look and flow of the courses), and all of the users will only be consuming the content on mobile devices. Is there anywhere I can see what's next with the development (Features, etc.)? I am pretty new to Rise, and every time I look up how to do something, it seems to come up short. I see a lot of comments regarding suggestions and passing the info along, but how do we know what is really being worked on, what's next, and when we will see it? I feel a little bad ranting, but as I said, I am getting a little frustrated, and starting over with another tool is really going to cost us. Thanks for "listening". :-)

Hello...I am having the same problem. I have multiple Storyline Blocks in several Rise courses and when switching to mobile the play button comes up but when I click it nothing happens. I cannot get the SL Block to play. Do I need to adjust the Player or the how I publish? If I cannot get the SL Blocks to work in Rise I will need to move these sections out of SL and into Rise blocks. Any help would be appreciated. Thank you

Storyline block does not autoplay in mobile

BradAleman-5bac
Community Member
5 years ago
I'd like to add my support for this change. It's super unintuitive for a learner to have to interact with essentially a video box when we just want them to see a single slide or interaction.
BasBruggink
Community Member
5 years ago
I hope a solution will be found soon!

The first reaction I got while showing a storyline block via the mobile version was: why isn't the video playing?

Another issue with SL-blocks on mobile devices is the invisible layer with the small grey X to close the SL-interaction. A lot of people overlook the X and assume the course has frozen (as the "video" didn't start playing...
AlyssaGomez
Staff
5 years ago
Hi Ronda! Thanks for letting us know what's going on. It sounds like something isn't working correctly in your course when viewing from a mobile device. Would you mind if we tested it from our side?

If that works for you, please send us your course Share link by opening a case.
DeniseMann-0950
Community Member
5 years ago
I have the same concern as Bas Bruggink. I get complaints because individuals don't understand they need to close the SL-interaction before moving on. Is this update in the works?
- Crystal-Horn
  Staff
  5 years ago
  Hi there, Denise. We don't have immediate plans to enhance the X button to close Storyline blocks on mobile devices.
  
  While we're still monitoring the impact, the best suggestion is to let learners know how to close that interaction with some on-screen instructions. Hopefully that will help mitigate most of the confusion!
  - DeniseMann-0950
    Community Member
    5 years ago
    hopefully it'll be coming soon. The play button and having to close the block makes it less cumbersome because of the extra clicks.Thank you for response.Sent from my Verizon, Samsung Galaxy smartphone
BradAleman-5bac
Community Member
5 years ago
I really want to emphasize how poor of an experience this is for users, and how strongly I believe there should at least be an option to make the Storyline block just a natural part of the course. It's really holding Rise back from its full potential, especially on mobile. To be totally blunt: we do not use Storyline blocks at all, solely because it's so unintuitive for users in the current state. And we really, really want to use Storyline blocks.

Storyline blocks should be readily interactable just like every other block, rather than locked away in box that looks like a video. I know the current setup is the intended behavior, but it's a really, really bad intended behavior. The rationale given in the post linked earlier is that it respects the limited phone screen size, but have you seen phone screens lately? They're massive. And shouldn't the onus be on the content creator to design their Storyline blocks with respect to screen sizes, rather than simply being hindered?
- DeniseMann-0950
  Community Member
  5 years ago
  I agree. I'm not going to be able to use them together. Sent from my Verizon, Samsung Galaxy smartphone
SergioRenato047
Community Member
5 years ago
As I have mentioned on more than one occasion, if you are looking for something you need to do with Rise, they are always give the same answers: you can't, request the feature, we dont have plans, etc.

Rise is likely to be a product purchased by Articulate from a third party and resold to us, which is why its development is so slow and limited as it is not dependent on them.

https://community.articulate.com/discussions/rise-360/articulate-rives-vs-ispring-page
Crystal-Horn
Staff
5 years ago
Hi everyone! I want to assure you that Rise 360 (and Rise.com) is a product that is fully engineered by developers at Articulate. You can check out the evolution of features and fixes released here.

Storyline blocks will automatically play in desktop devices with some rules around media on the first slide. Storyline content will not autoplay on mobile devices because of media autoplay restrictions in mobile browsers. This particular behavior is controlled Storyline, and we don't have plans to change how Storyline launches on mobile devices at this time.

Please let me know if anything comes up for you around Storyline blocks in Rise!
LiGPlaymakersDe
Community Member
2 years ago
Is there an update on this? We're seeing this as an issue too.
- AngeloCruz
  Staff
  2 years ago
  Hello there! On mobile browsers, Storyline blocks will not autoplay. You'll see the play button to launch the Storyline content. On tablets, the Storyline content should play in line with the Rise 360 lesson.
  
  We're tracking the impact of this behavior, and I'll update this post if we make any changes to how Storyline blocks appear on smaller mobile screens.