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BobbyDesin-13ab's avatar
BobbyDesin-13ab
Community Member
3 years ago

Storyline Blocks in Rise 360 have no text in Mobile

I have created a Rise course for new employees where they need to watch a video and then answer questions that are in a Storyline block (a drag and drop, matching and multiple select). Everything works fine on a desktop, but as soon  as I switch to a phone, the text disappears within Storyline. Any suggestions on what is going on and maybe a fix? 

I am using an iPhone which all of our mobile users will use as well.  

  • Hi there! Sorry to hear that the questions from your Storyline block aren't showing up in your Rise course.

    I tried to replicate your issue, but my questions are showing up on an iPhone 11, iOS 15.4.1. I published the Storyline file using the latest version (3.67.28569.0)

    Please open a case with us here so that one of our technical support engineers can help you troubleshoot. Please include your iPhone and iOS version information, as well as your Storyline file.