Storyline blocks not appearing /functioning properly in Rise

Hi Pam,

I'm sorry to hear your clients are having trouble viewing the Storyline blocks. You mentioned this problem doesn't happen when you're testing the courses in Rise 360. Have you tested the courses on the LMS? If so, do you see the problem there?

If you don't see the problem in Rise 360, but you do see the problem in the LMS, then the issue could be related to the LMS. The best way to confirm that is to test the course in another LMS environment, like SCORM Cloud. 

Our team can help you with that testing if you'd like! Please share the LMS output file with us privately here, and we'll take a look.

I'm having the same problem. The Storyline slides are fine, The content "previews" in Rise, but on review and in Rise in the LMS the Storyline block doesn't appear.

Hi Jemma! Would you mind sharing the Review 360 link with our team so we can take a closer look? If that works for you, you can send it privately by opening a case here. Thanks!

Hi we have been having the same issue, across a selection of courses, and authors. We are still unsure of the root cause but we did try it on our own LMS and SCORMCloud, with the same issue noted. 

The course displays fine in review, but when in the LMS displays as a space, when highlighting over you can see where the block sits. 

We were always publishing local and not network. 

In one instance I had a course with three blocks included, it was reported that Block 2 of 3 was not displaying, remedy as follows 

1 - Republished ~~ issue still persisted 

2. Removed the offending block 2 > re-inserted the same block  >published ~~ issue still persisted however this time Block 1 did not display

3. Created a new course consisting of only blocks 1/2/3 > published ~~ Course worked fine 

4. Duplicated the course > removed all three blocks > duplicated sanitized course > republished the blocks within storyline with new naming > Inserted the three blocks into the copy of sanitized course (using the new named 260 blocks) > published ~~ Course worked. 

Hi Louise,

Thank you for sharing the steps you tried to fix this. We would love to work with you on this; please open a case here. Our Support engineers are ready to help!

We have also found such inconsistency with the storyline blocks. We will export a course scorm and the block does work, then export the same exact course no changes and the block does. It is extremely frustrating with this significant inconsistencies requiring hours of QA for every course to ensure they are working like they should be.

Hi there, Calvin! I’m sorry you’re getting inconsistent results when you export your Rise courses with Storyline blocks, and I understand your frustration. I see that you’ve opened a case for this.  Our Support Engineer, Georvy, is now reviewing the case. You should get an update from him shortly! 

Are there any feature requests related to this? Our LMS also does not play nice with SL blocks. They come up in a pop-up window and totally mess with course navigation. 

Sure thing. So, as you know, they show up on mobile a Rise course with a play button which makes them seem separate. Then, in our LMS, when they open, they open up in a pop-up window on top of the course. With the limited screen real estate on mobile, the "x" that the user needs to click to get back to the course can be hard to see. Also, it is confusing to the learner to have to close the window to continue the course. It would be so much nicer and require less clicks if the block appeared as an embed instead.

I would love to see that as a feature request. Thanks!