GrantGoodman-54
2 years agoCommunity Member
Storyline Characters Won't Download: Orange Circle with Exclamation Point
I have tried downloading character assets both on and off of the company VPN. I have also tried as many solutions as possible from this 2017 thread.
My company's tech support has remoted in to try a few things, too, and we just can't get access to any characters.
The diagnostic log says this for any character I try to add to my training:
[11:31:09] Download failed: https://api.articulate.com/content-pass/characters/423-sarah-business-casual/download v1; Unable to read data from the transport connection: The connection was closed.