Forum Discussion

MiguelGococo-4e's avatar
MiguelGococo-4e
Community Member
11 months ago

Storyline course completion issue with Cornerstone in Demand

Hello all, we've been publishing our online courses in SCORM 2004 3rd edition and we're having a few people having completion issues accessing them through Cornerstone OnDemand. For most of the cases...
e-learning development
storyline 360
KellyAuner's avatar
KellyAuner
Staff
11 months ago

Hi MiguelGococo-4e,

I understand that you're experiencing an issue with Cornerstone incorrectly marking courses as incomplete for some learners. That doesn't sound right! 

If the course plays as expected for some, but not others, it's likely not an issue with the course itself. To be sure, you can test the course in SCORM Cloud.

  • If the course plays correctly in SCORM Cloud, you may want to reach out to your LMS contact for further assistance.
  • If your course isn't working in SCORM Cloud, please share your file here or in a support case so we can take a closer look!
  • MiguelGococo-4e's avatar
    MiguelGococo-4e
    Community Member
    4 months ago

    Hi KellyAuner​ - we've tested our courses in SCORM cloud and they mark completion correctly. Unfortunately, CSOD still doesn't have an explanation as to why this has been happening for only a select few. This has been an ongoing issue that we've been encountering and it's quite frustrating as whenever an affected user retries the course, they are able to complete successfully without issues - which doesn't help the investigation as the issue is not replicated.