Forum Discussion

BentMichaelsen-'s avatar
BentMichaelsen-
Community Member
4 years ago

Storyline crashes multiple times a day

Hello,

For no apparent reason Storyline VERY OFTEN crashes, out of the blue, especially when I use the space bar to stop playback. The app just disappears from the screen, and I have to restart the program multiple times an hour. As you may imagine, this is a severe hampering to the effectiveness of my work. I can't tell you how annoying this is.

I use a beefed up computer with a great graphics card, plus more than enough processor power and ram. I always update SL360 when an update is available, and my IT department assures that the computer always runs with the latest security updates.

While it seems to me that you always have a creative fluffy solution to many problems, I personally think Storyline severely suffers from some basic bugs. I would suggest that you put more effort into resolving these.

Is it somehow possible to get in touch with some technically skilled support people? This cannot go on.

Best regards,

Bent
Norway

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    3 years ago

    Hi Brent and Matthew,

    I have some great news to share. We just released another update for Storyline 360. In Update 66, we’ve included important fixes and new features.

    One of the features we’ve included is:

    Scrub the timeline to quickly see when timed elements appear and disappear on the stage without previewing the entire slide.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

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