Forum Discussion
Storyline crashes when trigger conditions added
Good afternoon team. Regardless of content, Storyline reliably crashes when I attempt to add conditions to a trigger.
Clicking the dropdown in conditions will show the options of variables, objects, window. If I SELECT any of those buttons to see a list, storyline immediately throws an error, and crashes the course. This happens on empty single slide courses, as well as ones with content.
I have attempted uninstalling and reinstalling Storyline, and uninstalling and reinstalling EVERYTHING, including Articulate 360.
Any ideas? Thanks everyone.
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)
In this update, we have implemented a fix for:
- Storyline 360 crashing when adding conditions to triggers or publishing to Word.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
53 Replies
Thanks so much for popping back in with an update, Clint.
Hmmm... This crashing when trying to add a condition happened to me a couple of months ago, and it's doing it again now, repeatedly.
I've reinstalled SL 360 and have the latest version of Windows 10.
Are there any options for correcting this other than turning off the (superb) new interface?Hi Allan,
I am sorry to hear that this issue is resurfacing on you. A couple of questions for you on this:
- May I ask what version of Storyline 360 you are using? You can discover this in Storyline by navigating to the Help tab >> Then clicking on About Storyline.
- What version # of Windows are you using?
Please keep us posted and let us know if you have any questions!
Hello, Vincent. I'm sorry for the delay in responding to this!
SL 360 is v3.40.22208.0, and I'm using Windows version 1909.
I haven't seen any recurrences of this since I wrote about it here, but it has come up now and then in the past.
Thanks.Hi Allan,
I'm glad to hear that the crashing stopped, and appreciate you circling back!
We want to understand the connection between the new trigger panel and crash, where our Support Engineers can jump in at any time. If this happens again, please let us know:
Just FYI this is still an ongoing issue and I just updated to the most recent version again today. I will try turning off the new trigger Wizard and see if that still works for now. Seems like this is taking years to address!
Oh dear, didn't realize the classic trigger workflow was retired Jan 2021. So what do we do now when it instantly crashes every time I try to add the conditions to my trigger?
Hello Ambre!
Sorry, this is affecting your workflow! I see that you've submitted a support case and are working with my teammate, Cleo! You're in great hands.
For anyone who is running into this issue, here's what Cleo suggested:
To initially troubleshoot the issue, first repair Storyline 360.
Once installed and updated, try to open your project file, then test it. See if you can still replicate the issue.
If you continue to experience the same crash, try to do the following to get rid of minor corruptions:
1) Create a new project file and save it on your local drive C:
2) Set the Design > Story Size, with the same dimension as your old project.
3) Select Slides > Import > Import Storyline. Find your old project file and import all the slides.
4) Save your project and see if you will encounter the same issue.If you have additional questions, you can reach us in this discussion or in a support case.
Are there any new updates to this issue. I have tried every option described above; repair, uninstall, yet the crash still occurs when attempting to add a condition to a trigger to an existing file, or even a brand new file with one slide.
Win 10 1909 - 18363.1500 build
Hello Chuck!
I'm sorry you're also running into this issue! I see that you're working with my teammate, Ronaziel, in a support case, and Ronaziel just replied to your initial request. We'll continue the conversation via email.
Hi
I just updated my Storyline 360: v3.52.2524.0 and I am having the same problems. When I am trying to add Conditions to a trigger the program pop up and error message and shots down. Also when I try whit in a new project.
Windows 10 Enterprise vers.: 10.0.18363 Build 18363Join the legion of users who are having the exact same problem, but apparently only on their computers, because Articulate insists it is incapable of reproducing the problem on their end:
https://community.articulate.com/discussions/articulate-storyline/trigger-bug-in-storyline
https://community.articulate.com/discussions/articulate-storyline/object-conditions
BTW, uninstalling/reinstalling is not a "solution," partly because Articulate does a significantly less-than-adequate job of removing all of its entries polluting the system registry, and partly because it is an admission that they really don't have a firm grip on the root cause.
