Forum Discussion
Storyline crashes when trigger conditions added
Good afternoon team. Regardless of content, Storyline reliably crashes when I attempt to add conditions to a trigger.
Clicking the dropdown in conditions will show the options of variables, objects, window. If I SELECT any of those buttons to see a list, storyline immediately throws an error, and crashes the course. This happens on empty single slide courses, as well as ones with content.
I have attempted uninstalling and reinstalling Storyline, and uninstalling and reinstalling EVERYTHING, including Articulate 360.
Any ideas? Thanks everyone.
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)
In this update, we have implemented a fix for:
- Storyline 360 crashing when adding conditions to triggers or publishing to Word.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
53 Replies
I have a fresh install of Storyline on a fresh install of Windows 10 and it's constantly crashing when editing triggers. I have a test project that is only 1 slide, nothing complicated.
Very disappointing.
Hi Jonathan!
I'm sorry for the trouble! I want our Support Engineers to work with you directly to determine what is getting in the way. Our Support Engineers are available 24/7 in a support case. I'd recommend uploading your .story file to their team so they can start by testing your project. You'll hear from them as soon as their testing is complete.
Having the exact same issue when trying to add a condition to a navigation trigger on a sequential menu. Any updates on this problem?
I am also having this issue, along with others on my team, and literally every time we even *touch* the condition box in the trigger wizard it crashes Storyline. It's been a year since this issue was reported, what is the fix?
Miranda, try using your arrow keys to select your condition type in the trigger panel. It worked for me when nothing else would.
Hi! This has been an ongoing issue for me. My Storyline shuts down completely when setting up a trigger with an object condition. Jason's suggestion is the only solution I've seen here.
Hello Jason and Maranda!
If you still see this issue while working in the latest version of Storyline 360 and Windows, we'll need our Support Engineers to step in! You connect with them 24/7 in a support case. After submitting a case, you'll hear from them shortly on next steps!
I did and had 2 techs working on it. The final suggestion (after jumping through every other hoop) was to use the arrow keys when selecting a condition type, rather than using the mouse. The problem was not fixed, but that work-around does work. In the event anyone else is having this issue with no hope in sight, using the arrow keys worked after the following did not.
- Unistalling/Reinstalling 360
- Opening a new project
- Running DiskCleanup
I am having this same issue on Windows 10 Enterprise, Version 1909, OS build 18363.1679 and using Storyline 3 Update 12. When I go to edit a trigger via the panel, Storyline force quits... it doesn't bring up AutoRecovery upon relaunch either.
I did follow the steps that Lauren Connelly shared via Cleo.
I had success in creating the new project, importing the old file, and also creating a new scene (then copy/paste over the old scene to the new one). I deleted all the current triggers, then added back triggers I needed- a bit tedious/cumbersome, especially if it's a project with many triggers— a fix would be appreciated!
Submitted a case, thanks.
Yep, still an unacceptable issue. We have team license, 14 seats, that is up for renewal in 29 days. Serious thoughts of going in another direction.
Help! I am having this problem! i've been doing some workarounds, hoping that updates would fix it, but not so far. Huge problem, please help.
I do not get this error if I am setting a condition using a variable; it only happens when i try to set a condition with an object -- for example, "if the state of button 1 is selected" -- i can't even select an object; the moment I hit the "objects" tab in the conditions drop-down, it crashes.
My Articulate is usually current -- i made sure it was updated this morning. Windows 10.
I'm having the same issue as the people above. Come on, it has been 2 years since the first report!
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This is still happening, is there a real fix yet? I can't create any trigger with a condition, which is seriously hindering my designs.
I'm sorry this is plaguing you, Sara.
I've started a case on your behalf to connect you with a support engineer and work with you one-on-one to help troubleshoot.
Be on the lookout for a reply with the next steps soon!
Good afternoon,
This issue started, for me, this morning. I used Jason's suggestion about the arrows and it worked agree that this issue needs to be fixed!
