Forum Discussion
Storyline crashes when trigger conditions added
Good afternoon team. Regardless of content, Storyline reliably crashes when I attempt to add conditions to a trigger.
Clicking the dropdown in conditions will show the options of variables, objects, window. If I SELECT any of those buttons to see a list, storyline immediately throws an error, and crashes the course. This happens on empty single slide courses, as well as ones with content.
I have attempted uninstalling and reinstalling Storyline, and uninstalling and reinstalling EVERYTHING, including Articulate 360.
Any ideas? Thanks everyone.
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)
In this update, we have implemented a fix for:
- Storyline 360 crashing when adding conditions to triggers or publishing to Word.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
53 Replies
Hi there, Clint. So sorry you're running in this!
This is an excellent opportunity for our Support Engineers to jump in and help. I reached out to the team, where they'll be in touch with you on the next steps by email shortly!
..and since you have Articulate 360 for Teams, you'll get priority support!
Wonderful. Thank you for your assistance.
Saaaame! This issue happened to me on both version 3.33.20697.0 and the newest version 3.3420804.0) I have done all the same trouble shooting options that I could think of.
Hi Annarose,
Sorry you're running into this is as well, and I appreciate you opening a case with our support team! It looks like Ronaziel has replied with some next steps to try before proceeding further.
Keep at it with her, and I'll follow along as the case progresses to see what the root cause of this issue is!
Currently, my team is working on windows updates to see if that fixes things. As a TEMPORARY fix, you can turn off the new trigger wizard in the options, and I can make conditional triggers using the old interface.
Clint, thank you for providing an update on your work around. That fixed the issue with the conditions! I'm going to relay this info to my team.
Ren, thank you for following up, I'll continue to work with Ronaziel to see if this can get fixed.
I've been getting these crashes too - when adding conditions to triggers. I will see if switching to the old interface for triggers fixes the problem, as suggested by Clint.
Thanks, Aaron. Be sure to let us know the results of your testing. It looks like a few folks were behind on Windows updates and that allowed the software to work correctly as well.
You are welcome to work directly with our support team here if needed.
Thanks Leslie - just confirming that I'm not experiencing any crashes since turning off the new triggers functionality (and I've been doing A LOT of work with conditional triggers the last couple of days).
I should just say that I really like the new triggers interface - more intuitive, and the ability to turn triggers off without deleting them is great for testing purposes. Hoping I can safely turn this new feature back on soon!
Thanks for sharing, Aaron.
A quick update from me - I installed the May 5, 2020 updates to the Articulate Desktop App and Storyline 360, then tried turning on the new triggers feature again. No crashes so far, even though I have used a lot of triggers with conditions. Looks like this fixed the issue for me!
Thanks Leslie.
As a final follow up, this appears to be an issue with older versions of Windows 10. Once my team installed the latest updates, the trigger wizard worked fine.
