Forum Discussion

MSBennett's avatar
MSBennett
Community Member
14 hours ago

Storyline Crashes when Uploading to Review 360

I've uploaded about ten Storyline courses to Review recently. I'm trying to upload my new course, the upload process starts, then Storyline crashes (just shuts down). I've done the typical restart an...
Review 360
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
11 hours ago

Hi MSBennett​,

Sorry to hear that you're having trouble publishing from Storyline to Review.

It sounds like the issue may be local to that specific .story file. I have some follow-up questions to help us troubleshoot this better:

  • Is this .story file stored on your local hard drive? Authoring and publishing directly from a network drive can introduce unexpected behavior like this.
  • Can you publish the file to other formats such as LMS, or the Web?
  • Do you see any error messages when Storyline crashes? If so, seeing a screenshot of what the error says would be helpful.

 

It's also possible a corrupted Slide or object is getting in the way. If you're comfortable sharing the affected project file, we're happy to take a closer look and test it on our end. Feel free to share that here in the discussion or privately through a support case.

Looking forward to hearing from you!

MSBennett's avatar
MSBennett
Community Member
10 hours ago

Thanks, Steven, 

  • The file is stored locally 
  • No - crashes in other formats as well
  • No error message, Storyline just closes

I will create a support case. Thanks, Matt

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    9 hours ago

    Hey MSBennett​,

    Thanks for following up

    I see that your support case has been received by my teammate Cleober. It looks like he's currently testing your .story file, and should be following up with you soon.

    We can continue the conversation there!