Forum Discussion
Storyline crashing when I publish
Hello
Since yesterday, every time I try to publish a storyline file, it crashes. It is not limited to a single file. I have tried multiple files and they all crash at the same point. I have already tried creating a fresh file, closing and restarting storyline and restarting my computer - all have worked in the past, but not this time.
Can anyone advise a fix?
With Thanks
Janine
28 Replies
Hi, Ashley.
Thank you for opening a support case! Our team will reach out to you soon via e-mail.
Please reach out through the case if you have additional questions.
I believe it is a Windows 10 problem, I tested the same file that crashes, in 2 machines same Storyline version one with Windows 10 and one with Windows 7. And in Windows 7 worked but it is crashing in Windows 10. Please try to solve this problem.
Also same problem in Windows 11...
Win 7, Win 10, Win 11 on same hardware (CPU, Graphic card, RAM)?
No, different hardware. Windows 7 machine is older, the other are new.
Hello Articulate-Team Articulate-Team,
If you have a project file that is consistently failing to publish when tested on different machines, then the issue may be specific to that project file. Would you be willing to upload a copy of it here or in private by opening a support case so we can take a look at it to see what's happening? We'll delete it afterwards.
Joe Tansengco
Hello Articulate-Team Articulate-Team,
If you have a project file that is consistently failing to publish when tested on different machines, then the issue may be specific to that project file. Would you be willing to upload a copy of it here or in private by opening a support case so we can take a look at it to see what's happening? We'll delete it afterwards.
No, that is not the case, fails in Windows 10 and 11 and not in Windows 7.
Hello,
Windows 7 is no longer a supported environment, so we'd like to focus more on the results that you received when you tested your project in Windows 10 and 11. Please open a case with our support team and share a copy of your project file there so we can take a look at what's causing the file to crash during publishing.
Looking forward to hearing from you!
really the same intel CPU generation, 11th generation has known problems with storyline
Hello! We have the same error. The Storyline crashes when trying to publish it as Scorm. The last status we see before the crash is "Writing Player". We can view all the slides and the entire Story. The problem occurs only when we try to publish it. We have this issue on Windows 10. We tried the steps above but didn't identify any slide that may have an error.
UPDATE : I have the same problem when I try to publish.
I have to close and re-open the file.Hi Iuliana and Lionel,
I'm sorry to hear that you're both experiencing an issue when attempting to publish your file. I've created a support case for each of you so our Support Engineers can investigate further. You should be hearing from a member of our team soon via email. If there is anything else you need in the meantime, please let us know!
I had the same issue today. It turns out it was an image that had pasted in an SVG format. I identified this through a process of elimination. i.e. tried publishing a scene = failed, tried publish first half of the scene = failed, tried publishing slide 1 = success, tried publishing slide 2 = failed, deleted all images on slide 2 = success etc
