I'm trying to import an MP4 video into storyline and when I select it I get the following error. "Disc2.mp4" does not appear to be a supported video format. Please select a video from one of the supported formats. (See attached screen shot) I'm not sure why it won't recognize an MP4 file since this is the preferred file format. Is it a bug in Storyline? I made sure I was importing the MP4 from my local drive and not from my network or external drive. Any help would be appreciated. Thank you

Hi Stacy, MP4 allows both native audio streams (encoded to a standard defined as part of MPEG-4) and private streams (those not part of the MPEG-4 specs). However, there's very little support among software and hardware vendors reading private streams. As a result, if your MP4 file contains audio in a format other than AAC there's a good chance your player won't be able to read it. - http://www.afterdawn.com/glossary/term.cfm/mp4 Most likely the mp4 file in question contains a non-supported combination of audio and video - What is the source of your mp4 file? You could try to convert your file to a more compatible MPEG-4 format. https://cloudconvert.org/ (just select from mp4 to mp4) Hope this helps, Rutwin

We overcame this error message by compressing the file using Final Cut Pro to below 2 GB. There seems to be a size issue with Storyline 2 for MP4s above 2GB. *Fixes attempted were to download the video onto local drive three times and to render the video using the same settings using Final Cut Pro. None of these worked until we set compression levels below 2.8GB Hope this helps future users when they encounter this error message :)

Hi Stacy, It looks like Rutwin has you covered here, but let us know if you need any other assistance with your video file.

Unfortunately, I am unable to access that site that Rutwin provided. It is strictly prohibited on my work computer and I cannot move the file off my work computer to place it on another computer. With that said, is there an output setting I can use on, perhaps, Camtasia?

Hi Pharah! Are you having difficulty adding MP4 videos into Storyline as the thread states? What version of Storyline are you utilizing?

Storyline is not recognzing the MP4 format

34 Replies

LeslieMcKerchie
Staff
10 years ago
I'm not sure that we have specific limits listed, but viewing a file this large if you were to get it uploaded and published would be difficult as well I imagine.

I would invite you to check out a related thread here about best practices.

Hopefully if someone in the community has any advice or experience, they will chime in here.
KatieLo
Community Member
10 years ago
I am encountering the same issue. I made another post thinking it was something with the settings for outputting from Final Cut Pro but am now wondering if it's an issue with Articulate.
JessicaMilligan
Community Member
10 years ago
Hmm...we used Final Cut Pro on ours as well (codec h.264)

Are you having issues with just one video or multiple videos?
- KatieLo
  Community Member
  10 years ago
  Same codec here. I tried with a variety of file sizes ranging from 2-10 gb's and no luck.
LeslieMcKerchie
Staff
10 years ago
Just wanted to link another thread where Katie is getting some assistance/guidance from a community member.
JessicaMilligan
Community Member
10 years ago
We overcame this error message by compressing the file using Final Cut Pro to below 2 GB. There seems to be a size issue with Storyline 2 for MP4s above 2GB.

*Fixes attempted were to download the video onto local drive three times and to render the video using the same settings using Final Cut Pro. None of these worked until we set compression levels below 2.8GB

Hope this helps future users when they encounter this error message :)
LeslieMcKerchie
Staff
10 years ago
Thanks for sharing Jessica :)
RachelCrabtr843
Community Member
7 years ago
Interesting I have this issue with Storyline 360. Converted a WMV file to MP4 via Adobe Media Encoder. Now it states that it is an unsupported format. It is quite a large file, which I understand if there was issue, but with an error it is unsupported??? I will look over the troubleshooting tips here - thanks!
AlyssaGomez
Staff
7 years ago
Hi Rachel,

If you need extra help, our Support Engineers would be happy to assist! You can start a case here, and if the file is too large to attach to the form, you can host it on Google Drive or another storage solution available to you.
RachelCrabtr843
Community Member
7 years ago
Hi Alyssa,

Thanks, but I work in a highly regulated industry. So uploading or downloading files outside of our secure intranet is a no-go. Though I will attempt the solutions posted about this issue here and here.

Thanks!

Rachel
KatieRiggio
Staff
7 years ago
Hi, Rachel. Thanks for your update, and do keep us posted with how you go with those solutions!

I'm also curious to know if Gerry's pro-tip to bring your .WMV into Replay 360 > Publish it as a video file > Then, insert that generated .MP4 into Storyline 360 will help resolve the error for you. Another approach could be to use Handbrake to convert your file – a free video converting tool we like to use: https://handbrake.fr/

Lastly, in case you and your team are interested: Our team keeps all files confidential, and they can even sign an NDA if that makes things easier! Just let us know. 😀