Forum Discussion

TerryWatson's avatar
TerryWatson
Community Member
7 months ago

Storyline Marker Pictures with Zoom image not displaying correct

I have markers, and I have added pictures with the Zoom image feature. The images appear correct while building but when I go to Preview or Publish, the image displays wrong (a different image), but if I select Zoom, it is correct. If I delete the zoom feature, they are correct. I have tried to remove the zoom and add it back. I have deleted the picture and added it back. I selected the image and used the resize option, which appeared to have worked, but when I viewed the slide, it switched back. I have closed Storyline and reopened. Restarted the computer. I am running the most current version. Any thoughts?

storyline 360
  • RonPrice's avatar
    RonPrice
    Partner
    7 months ago

    Did you by chance build the markers by duplicating? I have seen this issue occur when duplicating markers, but not when building from scratch.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      7 months ago

      Hi Terry,

      Sorry to hear that you ran into this issue. I can confirm that we are tracking a known bug that causes duplicated markers to show the same zoomed out picture, when more than one of them have inserted images with the zoom picture turned on. I've added this community post to the bug report so you'll be notified as soon as a fix is released. 

      The current workaround identified is to insert a new Marker every time it is expected to have a picture with a zoomed in feature.

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