Hello,I'm developing an elearning project where you need to consult a PDF document that is embedded in the course. I embed the PDF into a slide through the web object control and it seems to work all properly except when the course is displayed on iPad. Both from the browser and from the AMP app, pdf shows only the first page and it's impossible to scroll all the content. Do you have any suggestions?

Hi Andrea, Do you know what iOS you're using? This is something we saw in iOS 7 and earlier. I also see that there are still some open investigations on this, so if you can share: The iOS you're using, The AMP version you have installed, Storyline version and update Let me know if you need help gathering that information! If you've got a link to the course I'd love to have that to share with our team too.

Hi Ashley, I use Storyline 360 (3.5.11153.0) / iPad Air 2 (iOS 10.3.1) / AMP 4.1 To replicate my problem just open a new project, in the empty slide insert a Web Object pointing to a local folder containing the pdf and an index.html file.Public for AMP and then the pdf is visible only in its first part. I tried with various pdfs ... I attach the story prj and an image from my iPad. Thank you

Hi Andrea, I took a look and saw what you're describing and had a few colleagues test it too. I reported this to our team as a possible software bug and let them know we tested with the latest iOS as well! Have you tried uploading the PDF to a web server? That web object may work better as it won't rely on the PDF loading directly in Storyline but first on the website which would control the scroll functionality? From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know! Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs. I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

Hi asly,Are there any news about inserting embedded PDF in storyline that works on iOS? I've tried today with the latest version of storyline and can not scroll through PDF, I just see the first page. Thank you

Please solve this problem that has been affecting storyline for over 4 years. - https://community.articulate.com/discussions/articulate-storyline/scroll-content-of-a-webobject-in-html5-version-on-safari-for-ios - https://community.articulate.com/discussions/articulate-storyline/scrolling-lost-in-web-objects-on-ipad Thanks

Storyline PDF on webobject can't render completly on iOS (AMP or Web)

CarolNorth-6915
Community Member
5 years ago
Actually I was never able to get the PDFs to scroll on the iPad unfortunately even when inserted as a web object (not from my C drive) - what I landed up doing for about 15 slides was to copy and paste the PDFs as one very long image and insert them in as an image into a scroll bar, and avoid the WebObject altogether. Very long and tedious way around but at least it’s iPad compatible now.
RenGomez
Staff
4 years ago
Hi Everyone,

Good news! We fixed the issue where a user can't scroll in the web object (pdf) in HTML5.

Here's how to install the latest Storyline 360 update to see all the recent enhancements and fixes.

If the problem reappears, please connect with our team, or share a screen recording here, and we'll be happy to help!
PaulAustad-1658
Community Member
4 years ago
I have updated to the most current available, and this issue still persists. A web-object with linked PDF doesn't allow scrolling. This occurs on both Safari and Chrome on iOS. Even if using two fingers to scroll as suggested by iPad user guide.

Note, also, we previously used a scroll box with jpg renders of the pdf pages. That also didn't scroll on iPad.
BeccaLevan
Community Member
4 years ago
Hi Paul,

Thanks for reaching out, and I'm sorry to hear you're still experiencing this issue. I see you opened a support case and have been communicating with Jan. We will reach out within your case with any new updates, so we keep all the info in one spot.
CarolNorth-6915
Community Member
4 years ago
Hi,

I was never able to get it to work even with the 'new update ' fixes :(
- BeccaLevan
  Community Member
  4 years ago
  Hello Carol,
  
  Oh no, I’m sorry to hear you’re still having this issue, and I'm happy you reached out. Upon further investigation, we found this bug still exists in Storyline 360.
  
  I’m sorry for the confusion around this, and you’re in the right place for any new updates.
AaronWhitehead
Community Member
4 years ago
Has there been any traction on this? My team is currently experiencing this same issue. Thanks
- BeccaLevan
  Community Member
  4 years ago
  Thanks for following up, Aaron, and welcome to the community!
  
  We're continuing to monitor the impact of this bug where you can't scroll through a PDF embedded in a web object.
  
  To help you plan, we've prioritized other bug fixes for the upcoming releases, and this hasn't made it on the roadmap yet. I'll be sure to update this discussion when it is slated for an upcoming release.
RodneyT
Community Member
6 months ago
Is this problem still a thing? I've embedded a PDF document as a web object in SL 360. Displays perfect on my laptop computer when published, however the iOS rendering only displays the first page of the PDF and it's centered to the left.
- JoseTansengco
  Staff
  6 months ago
  Hello Rodney,
  
  Sorry to hear that you ran into this issue. The bug discussed in this thread is still open, and I added your voice to the bug report so we can notify you as soon as there are any new updates to share.