Forum Discussion
Storyline Randomly Crashing
I've been having an issue lately (last week or so) with Storyline at random times 1) shutting down when I try to paste any object (text, shape, or image from either inside or outside the file), 2) g...
Every hour, I shut SL down and use the first or last 10 minutes of the hour to open my email app and check email. Then I close the email and start SL again. That really cut back on the number of daily crashes. I also notice that with the latest SL and Chrome browser, if they are open at the same time, I get almost instant crashes that I can recover from only by turning the computer off.
Hey Walt,
I've got Edge open all day for my work dashboards, but I may have to try the hourly shutdown. I'm going to pop a gasket if I lose all my work.
Thanks.
Jay
Hi Jay,
Sorry to hear that you ran into this behavior.
I'd like to ask a few questions to help clarify your experience.
- Are you working locally when making edits to your project file? Or are you working directly on a network drive?
- Do you have an application that syncs your folder directly to a network location such as OneDrive?
If you're working locally, I'd recommend doing a repair of your Storyline 360 installation to see if this helps address the frequent crashes. Additionally, I'd like to share this article which lists some scenarios which might cause you to lose your project file, as well as how to prevent them.
If the issue persists, open a case with our support team here so we can take a closer look at why you're experiencing such frequent crashes.
