Forum Discussion
Storyline skipping a slide
When I publish my project in Storyline it skips over one of my slides. I have checked the triggers, copied the triggers, pasted the triggers, deleted the triggers and nothing seems to fix this problem.
21 Replies
Julio,
The file did not make it. Did you reply to Ashley's post by email? The only way to upload the file is to come to the forum and use the gray ADD ATTACHMENT button. Can you try again?
Looks like Julio elected to send it on to the support team (00740720).
I wanted to inform this forum, that I got my problem solved.
After uploading a a sequence of slides with the problem, I got a very a professional response from the support team, in a surprising timely manner.
It appears that the issue has something to do with a corrupt player menu. Resetting the menu to its default state appears to have resolved the issue. See this screenshot for your reference: http://drops.articulate.com/vrXO
I also got a great link to learn more: http://articulate.fyi/1NAf4KX
Kudos to Abel in Customer Support. You all rock!!
Hello Julio! I am having that issue now as well, and I'd like to try the fix that Customer Support told yo about. The link to your screenshot is not working, are you able to send another link? Thank you!
A response that is both professional and in a timely manner? That is novel for Articulate!
Thank you so much for popping in with your update Julio! Great news and I will share your sentiments with the team!
Hi Sharon!
Is the second link not working for you? It looks like the first one probably expired.
Here is the information:
If you make changes to your menu and then decide that you want to reset the menu back to its original state, click Reset from story below the menu.
Resetting the menu does the following:
- Scene/slide titles revert back to the way they appear in your project.
- Indent levels will be removed.
- New titles that have been added will be removed.
- Original scenes/slides that have been deleted will be restored.
Let me know if that works for you Sharon. Thanks Leslie.
Had the same issue, worked with multiple Articulate Support folks on live chat. Was told my nav. buttons were corrupted, but offered no solution for it. In the end, after many hours I turned to google and found this post. Resetting the menu (Reset from story) still seems to work for this issue in current Storyline. Wish I found it sooner. Live Support folks should offer this suggestion in the future...
Hello Ronald!
Did you also run into a similar issue? If the suggestion Adam shared didn't do the trick, please don't hesitate to connect with us and we'd be happy to continue troubleshooting with you in this discussion or privately in a support case.
