Forum Discussion
Storyline v3.74.30180.0 course packaging infected with Malware?
About the time I installed this v3.74... update, Microsoft Teams has begun to flag the SCORM packages being produced, saying Teams has detected Malware and features are disabled.
Has anyone else seen this?
33 Replies
I have seen issues with cloud storage and other than storage issues. We never do any storage on TEAMS.
Hi Craig,
I understand you are having an issue with your SCORM packages triggering malware detection. I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
Thanks for reaching out!
I am having the same issue today with 1 of 6 files I saved to MS Teams for our LMS team to use. They were all published exactly the same way, but 1 is causing the "Malware detected" error.
what is the result if you check "Code of Conduct - Resources.zip" on VirusTotal
No security concerns identified
then it's a false positive result on MS Teams - Microsoft or your Admin has to fix this problem
Hi,
I'm seeing the same issue with some of the scorm files on Microsoft Teams - Malware Detected. Some Commands are Disabled. What was the outcome of this conversation since that would apply to my files as well?
you could test you Scorm files on VirusTotal (Chronicle Security, a subsidiary of Google)
if none of the 70 or so different virus scanners report a virus, then it is a problem of Teams and can only be solved there
Hi Naresh,
Great question! I understand that Microsoft Teams is detecting malware in your SCORM files. I see you've opened a support case and are working with Mick. You are in good hands! If you have any questions about the case, please respond within the case via email.
Thanks for reaching out!
Interesting thread. I started seeing Malware issues in SharePoint/Teams too. But only with Quiz files - not the other files I created.
And how does VirusTotally evaluate the files?
Hi,
I can’t upload material to an external site so shared with you to check. Can you pls check the package I sent yesterday and confirm if it is safe or not.
Regards,
Naresh
I am having the same issue with some, but not all, of the files I package being flagged as malware on my client's SharePoint. When I open the URLs directly, they claim to be infected with "Phish_Gen_TiRanosBlocker_Gen#". I have scanned them multiple times and am 99% sure it is a false positive, but if there is a way I can help the Articulate team pinpoint what exactly is causing this flag, I'd be happy to help. Sadly, simply telling my client "it's a false pos" won't help; I'm currently reverting back to an older version of Storyline to try and see if that helps.
[edit] Reverting to 3.73 did not help either. I have opened a case to try and get to the bottom of this.Hello Melissa,
Good call on opening a support case! I can see that my colleague JC has already assisted you on the issue. If you have any additional questions or inquiries, please let us know through the case and we'll be glad to help!
Hi Melissa,
Thanks for reporting this!
I see that you've connected with my teammate, John Carlo. He reported that tests using metadefender.com confirm that this is indeed a false-positive alert. Articulate has no control over it since it's only specific to SharePoint. John Carlo also suggested reaching out to SharePoint support, who can better help with SharePoint-specific issues.
Please feel free to reply to the email in your support case, but I'm happy to assist further as needed!
Hello Community,
My colleague and I, along with our client, are experiencing this issue. Our SCORM packages are being flagged as malware by Microsoft Teams and SharePoint.
Has anyone found a solution or workaround for this issue? Any advice or suggestions would be greatly appreciated.
Thank you in advance for your help.
