Forum Discussion

SamFarr-53dbd86's avatar
SamFarr-53dbd86
Community Member
14 days ago

Storyline with AI subscription. AI error message

I am attempting to use the AI assistant in Storyline on a project for which I used AI for text-to-speech during the build. I need to update the audio, but I am getting a message that my trial has expired. I currently have an active subscription with AI. I have uninstalled, reinstalled, and installed an earlier version of Storyline with the same result. 

  • Hello SamFarr-53dbd86,

    Thanks for reaching out! It's a great idea to open a case as well. I see you've connected with my teammate, Jorge and are currently troubleshooting with him. 

    Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed!