Forum Discussion

MelanieBuckler's avatar
MelanieBuckler
Community Member
2 years ago

Storyline360 Print Slide trigger

Hi,

I have created a button in my SL360 course that has the print slide trigger attached.  In Chrome browser the print dialoged box appears when I click the button and the certificate looks and prints as it should.

In Firefox however, a large white box appears over the slide.  If I close the print dialog box and click the button the 2nd time the box disappears and you can see the certificate properly.  Has anyone else experienced this? 

I have attached a screenshot of the white box that appears to be covering the certificate. 

Thanks.

 

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Melanie!

    Thanks for sharing the screenshot! I'd be happy to help troubleshoot why a white box sometimes appears over your published Storyline 360 slides!

    I just had some clarifying questions first:

    • Is this issue occurring with all of the courses you publish and view in Firefox or just this one specifically?
    • Do you have any Firefox plug-ins or apps that appear "always on top" (You can try disabling them and see if the issue still occurs).

    Based on the image you provided, it seems like it could possibly be an unresolved notification or pop-up window local to the Firefox browser itself, but I would need to do some further testing to be sure.

    Are you willing to share your project file here in the discussion or privately through a support case? We’ll delete it from our system once troubleshooting is complete!

    Looking forward to hearing from you!

  • MelanieBuckler's avatar
    MelanieBuckler
    Community Member
    2 years ago

    This is my first time using the print slide feature.  This seemed like a simpler way to print the certificate without the need for all the custom JS, etc.  So, it's just this course that is having the issue.  I did create a 2nd test course and I can replicate the FF issue there as well.

    Our QC person first detected the issue so I know it is visible to others. 

    I do not have any of those FF plugins that you mentioned. 

    I just created a Support Case (03637189) that you can review. 

    Thanks. 

    It works fine in Chrome but not in FF. 

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 years ago

      Hi Melanie!

      Thank you for sharing the feedback and context! Great call opening a support case! I see my colleague Dexter has been working one on one with you. You're in excellent hands!

      We'll continue this conversation over in your support case.

  • BethDaniels-15b's avatar
    BethDaniels-15b
    Community Member
    2 years ago

    I'm having the same problem! Has there been any resolution? Or should I also submit a support case? Thanks in advance.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      2 years ago

      Hello Beth, 

      I took a look at Melanie's support ticket and it is still open, but I'll be glad to take a look at your project file to see what's going on. 

      Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look at what's happening? We'll delete it when we're done testing!

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 years ago

      Hi Julia!

      Sorry to hear you are also encountering the same issue where a white box obscures part of your slide on certain browsers when trying to print!

      We are tracking a possible bug that causes a white rectangle to cover most of a slide when trying to print a slide in Firefox. I've included your voice in the report and will update this discussion as soon as there is any news to share about this.

      Thanks for reaching out!

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