Success Factors Scorm content not completing

Hi David and lilion

We are facing the exact similar problems with one of our client who is using Successfactor release 8/2014.

We are using Storyline 2 to create SCORM 1.2 packages. There are 4 modules A,B,C,D they are packaged exactly in the same way. This has been checked by different ppl by more than 10 times. However strangly only Module 4 works perfectly but Module A,B,C does not. 

I have checked with the client and they using all correct system specification as outlined in the content guide of SF. Also they are setting the content type correctly to SCORM  and also they have checked all the boxes i.e "Record learning event when content passed"

We have used course completion using slide views. There is an exit button to exit the course. This all works fine for module D but not for other modules.  

I think I have tested every possible option in but it still does not work. I have also tried the JS option to set the completion but that does not work either. All the options I tried works fine in SCORMCLOUD.

So my question to David is was publishing to AICC was the only option that really solved the issue? I have not tried that option yet.

Is it possible to get a sample copy of the version which is working for you in the SF?

Any help will be greatly appreciated.

Ganesh

A Big thank you as you managed to reply while on vacation. Were there any special settings needed to be done in SF to get it working.

Apologies! for asking the question knowing you are on your vacation. But promise, this will be my last one... (atleast for now) :).

Enjoy your vacation.

Thanks

Hi All,

We have managed to get ours to work and it had nothing to do with our actual content but rather the issues with being an Australian based company using a US based software provider. Although all of our time zones are set to Australian time zones there still seem to be issues with elements of the system and the time zone of the client. Our content would not sign off if you completed the module on the same day it was assigned to you. This was fixed by going to System Admin>Configuration>Global Variables and ticking the box Grant Credits for events completed the day before assignment date. Although you aren't completing the content before it was assigned to you, this was definitely the cause. After reading some articles on the community it turns out this is a common issue with Australian customers.

Hope this helps someone else one day

Cheers

Kristel

Hi Kristel!

Thanks for popping in to share your update and how you were able to correct the issue for you. You are absolutely correct, this could help someone in the future.

Hello,

We were encountering the same issue and were provided a solution that appears to be working for us. If you publish the course in SCORM 2004 using "Passed/Incomplete" then it successfully transfers completion to SuccessFactors LMS.

LB

Hi Lilian and welcome to E-Learning Heroes!

I appreciate you popping in to share your findings and solution with the community. That could certainly assist someone in the future.

I am having a similar issue. We are using Storyline360 and I have a 5 question quiz with the results slide set for the 5 questions. The quiz/publishing settings are SCORM 1.2 with a passed/failed setting. I get the completed score in Scormcloud but it still shows incomplete and the scores are not showing the Success Factors in the history. Any help is appreciated.

Thanks for popping in to share your experience and solution here Dave. Hopefully that is able to assist Kathy as well.

Hi Leonardo, 

I'm not sure if Lilian is still subscribed here, as the post is a bit older - but you could always use the "contact me" button on the profile for Lilian to reach out to them directly! Best of luck with your project! 

I have also found a work around to an extent. I can get SuccessFactors to report the course as complete/incomplete, and also add the percentage score in the learner's history. It was a combination of LMS settings, and course publishing settings. 

Any information in the instructions below should be changed as required according to your configuration:

First, I publish the course to the host as SCORM 1.2.  Attached are some screenshots on my standard course/quiz/survey publishing settings (1.PNG - 4.PNG).

Next, I had to link the actual content object path in SuccessFactors under Admin > Content> Content Objects > (Search for the object in question). Once found, select the edit icon, and go to Summary. Verify the domain is correct, the content object is active, and the content object is online. 

Then click on the Launch Method left menu. Make sure that the version of SCORM that the course was published with is selected, and verify that the filename is reset to the url path of the hosted object (even if on iContent). Many times it will be something like index.html.

If this is the case, change it to whatever the path is: .../.../.../index_lms_html5.html. You can also enable mobile access and use the same url for the Mobile Filename option. When done, click apply changes. 

The course content object will need to be added to an item as online content, set up with the object settings in (5.PNG), set up with the following item settings in (6.PNG), and assigned to a test user for verification. 

The result once completed is found in (7.PNG).