Forum Discussion
Success Factors Scorm content not completing
Hi
I am hoping that someone will be able to help me. We have just launched Success Factors LMS and we have IContent where we are hosting all of our Scorm 1.2 content. All of the completion criteria is set correctly on Success Factors LMS, but having completed the online course, it is not showing as complete. Can anyone advise might be wrong. When it was hosted on skillport it completed without any problems.
Thank you
Vanessa
53 Replies
Hi everyone
I know this is an old thread but I'm hoping to revive it. We are using Success Factors LMS and the iContent Server to host our eLearning content. We are using Storyline 2 and SCORM 1.2.
We are facing similar issues with completions. All courses have been tested on SCORM Cloud which works perfectly, as does Internet Explorer.
Most of our issues are in Microsoft Edge. Basically, the custom X button (with 'exit course' trigger) doesn't work on the last slide and when the user exits the in-line player it doesn't track completion. When the user reopens the course, it goes back to the beginning rather than prompting to resume. The 'prompt to resume' function has been selected in the player - and as mentioned, it works perfectly in IE11. The prompt to resume function also doesn't work if someone exits the course using the inline player's 'X' button in Edge part way through the course.
This issue sometimes pops up in Chrome but not always.
I have included the completion javascript on the last slide (triggered on start of timeline) and this hasn't made any difference to the completion reporting.
Interestingly, if we set the LMS to launch the content in a new browser window, we don't see these problems in Edge - only in the in-line player. We can't use the 'launch in new window' function as we have a huge contractor base completing our training with their own computers - so pop-up blockers would be a problem.
The initial advice we got was that the content must be the issue but this doesn't make sense given it works perfectly in SCORM Cloud and IE. SF are looking into it further at the moment for us after we had provided videos to demonstrate the anomalies. Has anyone else experienced anything like this and if so, what was the solution? Is it actually something course related or does this sound more like an LMS issue?
I have attached two videos:
* Microsoft Edge - in player: this video shows how the X button doesn't work and completion isn't recorded
* Microsoft Edge - Launch in new browser window: this video shows how the X button doesn't work but completion is recorded.
Thank you for your help!
Hi there, Ash! Thanks for sharing all of that helpful detail. We are not supporting Microsoft Edge for Storyline 2 output.
It sounds like you are intermittently experiencing issues in Chrome, too. Can you nail down whether it's happening in the HTML5 output when it happens in Chrome? I realize it may be hard to tell, especially if these issues are coming from learners.
Hi there, we are experiencing the same problems here. 3 out of 4 modules aren't completing. They all complete on the Storm cloud, but don't in SF. We are using Storyline 360, publishing in scorm 1.2 and have course completion trigger over exit button. It is happening in all browsers and is really frustrating. Please can you assist.
Hi, I think I was the originator of this post.
We did not have such numerous issues with SCORM 1.2 in our SF LMS. What it
was - was the SCORM 1.2 publishes simply would not complete in any browser
on our LMS. This after successfully testing the same publish on
SCORMCLOUD.The solution for us was to publish to AICC, completed/incomplete. From that
moment on it worked in all browsers on our LMS. We did not add javascript
for this to work, and this was before Articulate Storyline 360 with the
available trigger at the end. Hope that helps... AICC with
completed/incomplete. It might work with AICC pass/fail, but for other
reasons we do not want to use the pass/fail wording so I never tested that
variation.Best,
Dave
Hi Ash, I have seem similar issues with some of our content (and which server it's running on). What content server is your content hosted on (e.g. SF iContent or an internal web content server)?
IE is still an older heavier-weight browser that can handle tracking cache/cookies for the resume bookmarking to work. However, the modern-day, lighter-weight browsers like Edge, Chrome or Safari rely on the server-side to handle the bookmarking and other HTTP traffic for tracking communications between the user's device, the content server, and the LMS.
We're still fighting issues for not having the cross-domain solution (CDS) application installed on our internal web content servers and users expecting everything to work seamlessly with the LMS.
Hi there Deborah,
That does sound frustrating. I'm sorry you're running into those issues in SuccessFactors!
Thanks for letting us know you already tested your courses in SCORM Cloud. Since everything works well there, I would recommend sharing that information with your LMS administrator as a next step.
Also, as another poster suggested, you may want to try publishing with AICC and Completed/Incomplete. Let us know how you make out!
Hello all,
I happened upon this thread looking for something else, and wanted to offer a solution to some SuccessFactors troubles. You need to publish in SCORM 2004, 2nd edition. SuccessFactors has very limited data space for SCORM 1.2 courses to hold user's suspend data (like progress data, variables, etc.). SCORM 2004 has a lot more space to hold that data. AICC will work for the a similar reason, but the SCORM 2004 will allow you to capture more reportable data from your quizzes. Good luck!Hi Andrea, we are are having issues with courses not completing and tracking progress (randomly with no obvious reason why). Sometimes we get lucky with a browser issue or VPN issue. Do you think publishing in SCORM 2004 will help with this issue? We currently publish in SCORM 1.2.
A lot of people all over the country need to do our courses and now a lot are working from home on various networks.
Any help would be greatly appreciated :)
Hi Sasha,
Publishing in SCORM 2004 will help with your issue for sure. SuccessFactors says that SCORM 1.2 doesn't allow the system to hold on to enough data, but even if we just have a course that completes based on slide count without a lot of interactions, we still have issues with it completing if published as SCORM 1.2. So definitely publish as SCORM 2004.
If you were used to just grabbing a link from your file server (iContent or other), publishing as SCORM 2004 changes the way you have to import the courses. You can't just grab the link from the server and add it to the Content Object parameters. You have to use the official SCORM Import tool in the admin interface. I'm not a fan of that, but it is what it is.
Unfortunately, this process creates a SCORM wrapper in the SF LMS that we didn't like and worked against the settings in our Storyline file. I have attached instructions on how to remove this wrapper. But it is definitely a seemingly needless step!
Finally, after all of this, we STILL have issues with SF and completions. It is far better with SCORM 2004 than SCORM 1.2 with about a 12-15% incompletion rate versus a 1-3% incompletion rate. But there is still something going on with communication between the SF system, the user's computer, and the SCORM file server. This is probably exacerbated with all the different network configurations and security settings with a more distributed workforce. We have gone round and round with SF to find the root cause and have basically given up other than publishing as SCORM 2004 which does help.
Feel free to PM me if you have additional questions! We are all in this together! :)
Regards,Andrea
Thank you so much Andrea, you've been so helpful! It's literally been years of not knowing why our courses weren't completing. Now for the massive task of converting our courses :)
I wonder why SF wouldn't have mentioned this, we've raised so many tickets regarding this issue
In my experience, SF support isn't very deep on the mechanics of eLearning, and they are quick to put problems back on the content. It took us a long while and lots of tickets to find this solution too. Good luck converting. There are some wrapper tools and converters online that you could probably use to adjust the existing manifests, but we just opened our old .story files and republished. I didn't want to introduce anything else into SF that might make it perform poorly!
The "Verify Course Completion" is not part of Articulate output; rather it's embedded in the new course home interface of SuccessFactors Learning lms.
Many have asked this question in the SAP user forums and are still awaiting a solution:Thank you, I really appreciate the quick reply and info.
