Forum Discussion

SolveigWeidner's avatar
SolveigWeidner
Community Member
4 months ago

Team Folder section missing from Rise360 side navigation

Hi,
we are facing a problem with the team folders.

We recently added a new team member to our team and share some team folders with him. 
The problem is that he cannot see the team folders on the Rise 360 page. When you click on "Rise 360" in the top navigation - it's the section that you see on the left side, below "All Content", "Shared with me" and "My shortcuts".

In my opinion it cannot have anything to do with access rights because he can indeed see the courses that are in these folders when he clicks on "All Content". Also when he chooses "Move" on a course, he can see the team folders. And on Review 360, he can properly see the team folders.

So how do we can the team folder hierarchy to be visible on the Rise360 page as well?

Regards,
Solveig 


Rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    4 months ago

    Hi Solveig, 

    Thanks so much for reaching out! I've gone ahead and opened a support case on your behalf. One of our talented Support Engineers will be in touch shortly so we can get a closer look at your team members' setup! 

    Hope you have a great start to your day! 

  • DorothyJagon062's avatar
    DorothyJagon062
    Community Member
    2 months ago

    I was wondering if there was a resolution to this?  I have the same problem as well. 

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