Forum Discussion

JamieWick's avatar
JamieWick
Community Member
3 years ago

Text-to-Speech - Not connecting

Good afternoon,

I have been trying to edit previous text-to-speech items and continue to receive the following error message: Unable to connect. Check your internet connection and try again. 

I also tried to add a new text-to-speech item and received the same message. I installed a previous version and attempted both steps, receiving the same message in both instances. Does anyone know if text-to-speech is currently unavailable or when it may be fixed?

My coworker is also experiencing the same issue.

Thank you!

 

  • Hi Lauren,

    I'm now experiencing this same issue. My internet is fine, and when I close out and back in, I can do one more text-to-speech and then it does it again on the next slide. Thoughts?

    • JoseTansengco's avatar
      JoseTansengco
      Staff

      Hi Cindy,

      I'm sorry for the trouble. We had a minor outage with the text-to-speech feature yesterday but our engineering team has since fixed this. Let us know if you are still experiencing the issue!