Forum Discussion
"The media could not be loaded, either because the server or network failed or because the format is not supported" in rise360
Hello,
I am uploading one video in mp4 format, uploading is successful, but when i try to preview or go to learning page its showing "The media could not be loaded, either because the server or ne...
I am having this issue too, Ive tried replacing the two videos in my course with this issue and it has not helped. What else can I try?
Hi Margaret! So sorry to hear that you are encountering this issue. Please open a case with us here so that one of our technical support engineers can investigate.
Hi Hazel, thanks for following up. I did this in late December and received support from Georvy on this.
Happy new year!
Glad to hear you're all set, Margaret! Quick note - if you'd like to remove your contact information from the public discussion, you can edit your post here!
