Thumbnails jumping and changing position during refresh

Hi Walt,

I'm not talking about dragging slide to new spots.  I'm talking about the whole column of slides moving up or down. I'm not doing anything to move the slides, including accidently moving them.

I've experienced this as well. It's annoying.

The short answer is yes. Don't use "Jump to next slide" triggers. Instead, use "Jump to [slide name]" triggers.

The explanation is that the thumbnails line up according to how the triggers direct the flow. What can happen using "jump to next" is that when a slide is dragged to a new spot, the flow is changed. If your mouse is moving when you click a thumb, even in the slightest, the slides can change places. You won't notice it until they are refreshed.

Can you give us a video of it happening?  Thanks.

Here is an example of this happening. It happens with other actions too, but you can see what I am talking about in this video.

I apologize, I misread your post. I thought the slides were moving around. Now I realize that it is the story view scrolling. I've never seen that happen, so I'm afraid I can't help you.

Hi Randy,

I'm sorry to hear that you're experiencing this issue! I'd like to take a look at your file to see what's going on. You can upload it here or privately through a support case. We'll delete it from our systems once troubleshooting is complete.

Hi Maura,

If you run into this issue again, please don't hesitate to reach out to our support engineers! We'll be happy to take a look at your project.

Hi submitted an example through a support case.

Hi Randy,

I see that you've uploaded an example and are working with my teammate, Renato. You’re in great hands! We’ll continue the conversation in your support case.