Timer, Changed Behavior Post-Update

Hello Keith!

This is the default behavior when using quiz timers in Storyline 360; the quiz timer is paused if the user is on another tab. It sounds like you'd like the timer to continue running if the user moves away from the course. I'll hand it over to our community members to share if they've crafted a workaround to accomplish something similar.

Hi Lauren!

Thanks for sharing this, and looking into this. Our research suggests the change took place in about the December, 2020 timeframe. Maybe a little after. We have about a dozen or so quizzes published prior to that which do have the timer continuing to run in the background. Maybe that will help? I did not see anything in the SL update announcements about the change so we weren't sure if it was intentional or not.

Thank you! :)

Hello!

Is there any news on this case?

Our company is facing the same issue. We have about 20 certification courses that need a exact time to conclusion. The students have 2:30 hours to finish their exams, if this time is passed, the course will close automatically.

Hi Sabrina,

Thank you for chiming in to share your expectations as well. Our team is digging into this behavior and I've added the details you've shared here as well.

This conversation is linked so that we can provide updates with you here.

Exciting news today, Keith & Sabrina! 🗞

We just released another update for Storyline 360. In Update 57, we've included important fixes and new features. Here's the item you'll be interested in:

Fixed: Quiz timers paused when switching to another browser tab, giving learners more time to complete quizzes.

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application—details here.

Please let us know if you have any questions or reach out to our Support Engineers directly!

This is WONDERFUL news! Thank you, Becca!

Hi Becca, thanks for the warning!

I've been testing the updated timer behaviour and unfortunatelly found a few problems. :(

1 - If the page is refreshed or the learner exits the course, when the he gets back to it the timer restarts, even if resume option on the course is set to "always remember".

Here a video that simulates this situation: https://youtu.be/aGRgQv08fSM

2 - After the learner gets the feedback from each question, the timer strangely starts to run faster

Heres another video that simulates this: https://youtu.be/sx3kVZQt5Ls

My timer is set to:

Course published on SCORM 2004 3rd edition.

Oi, Sabrina.

Obrigada pelos vídeos, e por enviar seu projeto!

I went ahead and opened a support case with our engineers, so you should hear from our team soon via e-mail.

Tenha um excelente dia!

Thanks Maria!