Hi there, I've searched for a solution, but I don't see one. I know that the course owner in Rise can transfer the course ownership to another team member. I am the coordinator of our team. What happens if a team member (course owner) leaves, and we need to transfer ownership of that course to someone else? How do we do that? Our "admin" says that's not a function the admin can perform. Thanks for any help!

Hi Amy and welcome to E-Learning Heroes :) Thanks for reaching out! There isn't a way to access another user's Rise courses, but I can see how it would be valuable in cases like this where a user is no longer part of the team. We do have this submitted as a feature and we're tracking requests, so I've added this conversation so that we can update you when we can as well.In the meantime, you can access Rise courses for a user that's no longer on your team with some help from your IT staff. Here's how: 1) Ask your IT staff to temporarily forward the user's email address to you or to grant you temporary access to their email account. You'll need this to complete step 3 below. 2) Add the email address back to your Articulate 360 Teams account as a user, temporarily. 3) Reset the user's Articulate 360 password here.4) Sign into Articulate 360 with the user's email address and new password.5) Transfer ownership of each Rise course to another user on your team.6) When you're done, you can remove the user from your Articulate 360 account. To avoid this scenario going forward, we recommend asking users to transfer their Rise courses to new owners before leaving the team, if possible. Hope that helps in the meantime.

This really should be looked at as a feature. Our Admin should have a more admin-like proof set and capability. Is this being looked at for future releases? I see the largest impact for Rise, but also Storyline when using Articulate teams. We have shared slides but only the individual who posts those shared slides have the ability to remove them. So if that individual leaves our team or someone else posts some random shared slides into the team slides area, only the individual that posted can remove them.

Hi, I would also like to have the updates regards to transferring content to other team members as an admin or group admin! There was a news letter on this topic on 11th of december, stating the following: There’s goodness for Articulate 360 Teams admins coming, too. Soon, admins will be able to transfer people’s content when they leave the team, and different admins will be able to manage different groups of seats. Thanks!

Hi Kim! When someone leaves your team, it's up to the team admin to decide what to do with the user's content. The admin can transfer it to another team member, delete it, or do nothing with it. This screenshot shows what your admin saw when removing the user from your team. If the admin chose the Nothing - just remove user from team option, here's how you can get that content back: STEP 1:Add the user back to your team with the same email address they used before.Ask your IT staff to temporarily grant you access to it or to forward incoming messages to you. Then click the activation link in their email invitation. After reactivating the user's team membership, your IT staff can disable the email address again. Most organizations find it's trivial to temporarily reactivate an email address to demonstrate that they have control over it. This is a safeguard for your organization, for us, and for the data being transferred to a new owner. I know you mentioned your IT staff doesn't want to temporarily grant you access to that email address, but that's your easiest and safest method for getting access to the Rise 360 content. STEP 2:Remove the user from your team again and choose the option to transfer their content to someone else. This article describes where the new owner can find content that was transferred to them. Let me know how it goes!

Hi Graeme, Our team is looking into the issues around transferring Rise content if an author leaves the team or company, so we'll share updates with you as soon as we can on that! As for the Storyline teams slides, I haven't heard a lot of discussion around that here in ELH. Since we recommend the .story file to be saved locally, they're always connected to the author. I can share with our Product team your need on removing Team Slides though. Hopefully, no one is posting random slides that y'all would need to have removed! 😉

Transfer Ownership If Member Leaves | Articulate

EllenKooij
Community Member
5 years ago
I have the same problem, an expired account. Is there a quick fix for us too?
AlyssaGomez
Staff
5 years ago
Hello, Ellen! I see that you're a part of an Active Articulate 360 Teams subscription. Can you tell me more about what you're looking to do?
BrandyGravely-5
Community Member
4 years ago
Hello,

My company is currently in a similar situation. I believe we have a 360 Teams subscription.

The sole content creator and main user of Articulate (my predecessor) has left the company. All of the content they created was transferred to someone on another team. We need a way to transfer that content in bulk over to me, the new main user. Is this possible? The content includes both Storyline 360 and Rise 360 courses.
LeaSAgato
Staff
4 years ago
Hi Brandy! We don’t have an option to transfer multiple Rise 360 courses between active users. The only way that courses can be transferred in bulk is if a user is removed from the team, and the option Assign content to someone else is selected. We're tracking requests to have a feature for sharing multiple Rise 360 courses at a time, and I’ll let you know here if this feature becomes available.

As for Storyline 360, courses are stored locally on the user’s computer. If you need to access courses created by someone who has left your organization, you’ll need to copy them from that person’s computer.

I hope this helps!
TaraMuir1
Community Member
4 years ago
I just posted a similar thread, this should absolutely be a feature.
VICKIEBENNETT
Community Member
3 years ago
We have someone out on Family Leave, letting IT have the ability to reassign or add current staff as content managers is invaluable.

Thanks
AlyssaGomez
Staff
3 years ago
Hi Nicole! Since there are a number of feature requests in this discussion, I want to be sure we have the details on what you're looking for.

Are you hoping to transfer content to another author one when you remove someone from your Articulate 360 team? If so, check out this article:

Articulate 360 Teams: Managing Content When Users Leave Your Team
BradleyFredr468
Community Member
3 years ago
If the OWNER adds a new collaborator or transfers ownership of the Rise content, will the "Course Manager" be notified of either of those changes? I'm not sure what communications will occur to the Course Manager if an Owner adds/removes other users.

Does anybody know?

Thanks in advance.
AlyssaGomez
Staff
3 years ago
Hi Bradley! The course manager won't be notified if the course owner changes, or if other collaborators have been removed. However, if they view the list of collaborators in the course, they'll see the person listed as the new course owner.
EditVizer
Community Member
2 years ago
Hello, I would like to clarify something before starting any process. I am leaving my company, and I'll need to transfer ownership of all of my Articulate content (primarily Rise) to my manager. We have a team membership for Articulate. What's the most time-effective way of doing this?

1) If we do the transfer method described here, would it solve it all at once? Will all of my content then be available for my team later on?

2) Or, do I still need to sign into Rise, and then open up each and every course I ever created (there are several hundred), and transfer ownership course by course? (I hope we can skip this very long process... :) )

Thanks in advance!