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BenBoozer's avatar
BenBoozer
Community Member
3 years ago

Trimming imported video in Storyline 360 is a hair pulling experience

I have noticed that when I trim imported video in Storyline 360, it is impossible to predict the starting frame of the resulting clip when placed on the timeline. In the attached file, you can attempt to trim the video wherever you want, but never will it be reflected correctly in the timeline. This made the last project I worked on (an iPad simulation) very difficult to complete. Even if I don't trim anything, Storyline selects the wrong starting frame for the video 100% of the time.

Any ideas, why Storyline NEVER selects the correct starting frame for imported videos and most importantly, a foolproof way of working around the problem?

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    3 years ago

    Hello Ben!

    Thank you for opening a support case with our team! I see you're working with my colleague Renato, who's currently corresponding with you, so you're in great hands!

    Please reach out to Renato through the case if you have additional questions.

    Have a great day!

  • BenBoozer's avatar
    BenBoozer
    Community Member
    3 years ago

    Thanks, I should be clear that I am referring to the starting frame visible on the timeline. It doesn't match the starting frame of the video. It is not an issue when previewing, only when editing.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    3 years ago

    Great! Thank you for that additional information, Ben. I'll be sure to let Renato know. 

     

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