Forum Discussion

NatalieSantana's avatar
NatalieSantana
Community Member
2 months ago

True/False questions in exam will not submit after translating

We have recently translated an exam into Vietnamese, Cantonese, and Mandarin using the Word export/translate/import workflow. When testing the exams in our LMS we have found that we are unable to get...
advice
community
e-learning development
localization
storyline 360
KellyAuner's avatar
KellyAuner
Staff
2 months ago

Hi NatalieSantana,

Thanks for reaching out!

This sounds like odd behavior since the Spanish version works as expected. Does this issue only occur when viewed in your LMS? Or, does it persist if you preview or publish the course to Review 360?

If you can provide a screen recording or copy of an impacted file with our team, it'd help us figure out what's going on. You can share those here or privately in a support case, and we'll delete them from our systems once troubleshooting is complete.

  • NatalieSantana's avatar
    NatalieSantana
    Community Member
    2 months ago

    Hi Kelly,

    Thank you for your response. We were able to figure out the issue. The multiple choice responses were preceded by a letter (A, B, C etc) the True False responses were not. Storyline strips out non-English characters and replaces them with underscores Article. The True and False responses were being replaced with underscores, causing an issue in our LMS. We've made an adjustment to our LMS here and the exams are now working. Thanks again! 

    • KellyAuner's avatar
      KellyAuner
      Staff
      2 months ago

      Hi NatalieSantana,

      Thanks for updating this discussion!

      I'm sure this will help others in the community who may experience a similar issue!