Forum Discussion

LisaMankin's avatar
LisaMankin
Community Member
4 years ago

Try Me is suddenly freezing after working for months

I have a course with numerous scenes, each with a 'try me' section. The course has been published and worked for hundreds of users to complete, but now the 'try me' is freezing in the final steps and not allowing users to complete the scene.

I went back to the storyline source file in Preview mode and am now experiencing the same issue. Why? Were there any changes or updates that could have affected this course that's been working fine for months?

storyline 360
  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi Lisa,

    Thanks for sharing your experience, and I'm sorry to hear that your course is now freezing!

    As an FYI, the original published output files wouldn't have been affected by any changes made to the file or updates you make to the Storyline software.

    Did you republish the course in a later update that may have caused this error to appear?

    Our team would be happy to look at your file and lend a hand with troubleshooting the issue. Feel free to connect with them here!

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