Forum Discussion
Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.
Hello!
I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video f...
Hi Martin,
2gb is massive for a video embedded in training, have a look at a programme called Handbrake. This will reduce the file-size significantly without severely degrading the quality of the video.
Is the file size the issue? I am also having a similar issue - some .mp4 files insert fine, while others report "format not supported". The original file was a .wmv (1289MB) and I used Adobe media encoder to reduce the HD size and convert to .mp4. No dice!
Glad to hear there are others out there with a similar issue that means there is likely a solution out here on the net lurking too ;)
