Forum Discussion
Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.
Hello!
I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video f...
One of the tricks that I've found that SOMETIMES works is to first bring a WMV or MOV into Replay and then output the MP4 from there. Then insert the Replay-generated MP4 into Storyline.
A side benefit to this: The MP4 generated from SL when publishing is then usually smaller (size-wise) then if I put the MOV or WMV into SL directly (if it accepted it).
(However, if I put an existing MP4 first into Reply and then generate a new MP4 and then bring that new MP4 into SL, the MP4 that SL then produces at publishing is usually larger than the original MP4. Go figure. :) )
Hi Gerry,
Sorry I'm not sure what you mean by "Replay". The .wmv and .mp4 files are external to Storyline. Likely the original movie editor used was Avid or Premiere, not sure so I can't verify the original export settings.
For whatever reason Storyline 360 won't insert either file and instead the error reads "not supported format".
Do you mean replay the video while Articulate grabs a screen of the movie? Or use "replay converter" (I can't download or install on this computer)?
Any clarification would be appreciated - thanks :) :)
