Forum Discussion
Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.
Hello!
I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video f...
Hi Rachel,
Thanks for reaching out and letting us know that you're running into an issue with your video file as well.
You mention that you cannot download items, so I assume HandBrake may be out of the question.
With your permission, I'd like you to share your video file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
