Forum Discussion
LeslieMcKerchie
6 years agoStaff
Hi Rachel,
Thanks for reaching out and letting us know that you're running into an issue with your video file as well.
You mention that you cannot download items, so I assume HandBrake may be out of the question.
With your permission, I'd like you to share your video file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.